IS Business Technology Program Manager

Job Summary: The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.

Overview: In alignment with our business strategy, we are seeking a Business Technology Program Manager to be responsible for supporting business technology programs within the Project Management Office (PMO) of the Institutional Services (IS) business line by assisting in planning, execution, and reporting on key initiatives. This role collaborates with cross-functional teams to ensure alignment with business and technology strategies while driving operational efficiencies across finance, governance, and communications. 

Primary Responsibilities:

Vision & Strategy

Program Coordination & Execution:

• Assist in managing technology-driven programs and initiatives across Institutional Services functions and products. 
• Support portfolio, program, and project management activities, ensuring alignment with tech strategy and business objectives. 
• Coordinate program deliverables, ensuring deadlines, budgets, and quality standards are met. 
• Demand planning based on intake/discovery (for technical and product resources)
• Interface with UX on all major programs and ensure sustainable collaboration with scrum masters.

Reporting & Analytics:

• Track and report on program performance metrics, OKRs, and KPIs to ensure strategic alignment. 
• Maintain dashboards and analytics tools to provide insights on capacity planning, vendor performance, and financial forecasting. 

Communications & Stakeholder Engagement

• Provide and maintain consistent engagement with key stakeholders
• Acts as the liaison between the Product and Tech team
• Aligned to ICS Product Owners and their teams
• Works closely with the technology RTE
• Chairs/Facilities a variety of ICS governance forums:
  • ICS S3
  • ICS Capacity and Demand Review

Risk & Compliance

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Required Skills, Attributes, and Qualifications:

• Bachelor’s degree and a minimum of 10 years’ proven project management experience,
• OR in lieu of a degree,
• A combined minimum of 14 years’ higher education and/or work experience, including a minimum of 10 years’ proven project management experience.
• Proficiency in MS Suite (Advanced Excel, MS project, Teams).
• MS Power Platform (Power Apps Suite)

Preferred Qualifications:

• Strong knowledge of project management methodology/disciplines.
• Experienced in leading business driven initiatives with Agile delivery frameworks
• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus.
• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner.
• Excellent problem-solving skills.
• Ability to work individually as well as a member of a team.
• Self-motivated, results-driven and well-organized individual.
• Ability to handle multiple tasks and work under time constraints in support of various assignments.
• Ability to function professionally at many different levels (clients, management and peers).
• Strong interpersonal skills are necessary for business partner relationships within and outside the organization.
• The ability to build mutual trust and encourage respect; open to diverse points of view.

Education and Experience Preferred:

• Strong knowledge of Agile Methodology
• Project Management Professional (PMP) certification.
• Program Management Professional (PgMP) certification.
• Master’s degree.

Managerial/Supervisory Responsibilities:

• Responsible for oversight of 2 to 3 large initiatives at any given time
• Indirect management of a team of approximately 20 to 30 business and technology staff.

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