Capacity Planning Manager

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Analysis & Forecasting (70%)
• Analyze and interpret volume and productivity data from Salesforce and BI tools.
• Lead the optimization and data integrity of residential forecasting models.
• Build and maintain custom capacity plans, forecasting models and headcount reports to support a shifting business model.
• Update capacity plans monthly, to ensure accurate resource analysis and budget alignment.
• Present monthly headcount and forecast attainment reports to the senior leadership team.
• Run adhoc analyses to model scenarios that enable business decision-making.
Collaboration & Strategy (30%)
• Partner with department leaders to translate new business processes into actionable headcount needs.
• Collaborate with the BI and Data teams to ensure data accuracy and improve the cadence of reporting.
• Identify and suggest innovative tools or AI-driven methods to improve forecasting accuracy and operational efficiency.
• Provide clarity to stakeholders during ambiguous business cycles or shifts in operational strategy.

Who You Are

• You are an expert at bringing clarity to ambiguous processes and organizing them into a clear, predictable cadence.
• You possess an innovative mindset and are proactive about solving complex problems using modern data tools.
• You are a clear communicator, capable of explaining technical data and forecasting logic to non-technical stakeholders.
• You are reliable and enjoy supporting a small, highly collaborative team environment.

Experience You’ll Need

• 3+ years in capacity planning or forecasting, specifically within support operations or high-volume call centers.
• Demonstrable experience in diverse types of forecasting and scheduling methodologies.
• Strong understanding of call center dynamics and Erlang-C formulas.
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, VBA, and complex data modeling).
• Experience generating reports from CRM tools (Salesforce) and BI platforms (Sigma, Power BI, or Tableau).

Experience That’s a Plus

• Knowledge of statistics, data science concepts, or AI-driven forecasting tools.
• A degree in Business, Statistics, Math, Data Science, or a related quantitative field
• Experience in the solar or renewable energy industry.

Logistics

• We plan to have this role start on April 7.
• We are unable to provide sponsorship for this role, now or in the future
• Final title may be adjusted nominally to align with organizational naming conventions

Work-Life & Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the roles in this career track:
• Workforce Scheduler
• Workforce Analyst
• Senior Workforce Analyst
• Capacity Planning Manager (this role)
• Senior Capacity Planning Manager
• Director of Forecasting and Capacity Planning
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.