Case Manager- ADA & LOA-Temporary-Alight Leave Solutions

Amazing Opportunity and Great Place to Work!

Our Story

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Our Benefits

With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.

Great Place to Work

Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.

We invite you to join our team!  Learn more at careers.alight.com. 

About this Role

As our ADA & Leave of Absence (LOA) Case Manager, you will administer and manage our clients' leave and accommodation programs by coordinating Federal, State, and client-specific policies and plans. In this role, you will ensure compliance with applicable laws and regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave programs, and client-specific policies. As a subject matter expert, you will evaluate documentation, facilitate case management processes, and make claim and accommodation determinations while delivering a high-quality employee experience.

Responsibilities

• Serving as the subject matter expert for client-specific LOA and ADA accommodation programs, including FMLA, state leave laws, and company policies.
• Administering and managing leave and accommodation cases from initiation through resolution, ensuring timely and accurate processing.
• Leading and facilitating the ADA interactive process by engaging employees, supervisors, healthcare providers, and other stakeholders to assess accommodation needs and job requirements.
• Reviewing medical documentation for completeness, sufficiency, and consistency with leave eligibility and accommodation requests.
• Evaluating the impact of medical conditions and functional limitations on essential job functions and leave eligibility.
• Identifying and recommending reasonable accommodation in accordance with ADA regulations and client policies. Coordinating leave and accommodation cases when ADA, FMLA, Short-Term Disability (STD), Workers' Compensation (WC), and other absence programs overlap.
• Researching and applying applicable federal, state, and client-specific regulations to support case decisions and ensure compliance. Utilizing appropriate clinical, legal, and operational resources as needed to support complex case management decisions.
• Ensuring quality standards for case management are consistently met and participate in continuous quality improvement initiatives. Maintaining complete, accurate, and timely case documentation in accordance with company standards and regulatory requirements.
• Proactively communicating with employees, managers, healthcare providers, and client contacts to provide updates, obtain required information, and ensure positive customer experiences. Supporting Intake, Customer Service, and other operational teams as needed to ensure seamless service delivery.
• Effectively managing a high-volume caseload, prioritizing competing demands, and providing timely intervention while maintaining confidentiality. Demonstrating adherence to Alight values, policies, performance standards, and service expectations.

Requirements

• Have High School Diploma or equivalent required.
• Have experience in Leave of Absence case management, ADA accommodations, disability case management, or related absence management programs preferred.
• 1+ year of customer service experience is required.
• Have knowledge of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave laws, and related employment regulations preferred.
• Demonstrate good oral and written communication skills with the ability to interact clearly, concisely, and professionally with employees, managers, healthcare providers, executives, legal partners, and subject matter experts.
• Display basic knowledge of medical terminology and professional telephone etiquette. Be able to manage sensitive and confidential information with discretion.
• Have excellent organizational, analytical, and problem-solving skills. Be able to prioritize work effectively and manage a significant volume of cases within established performance standards.
• Have ability to work in a fast-paced environment with competing priorities and short deadlines. Be able to type 50+ words per minute.
• Possess intermediate to advanced computer proficiency, including experience with case management systems and Microsoft Office applications.
• Be in agreement that this is a temporary position with an anticipated duration of 9 to 12 months. The length of the assignment may be adjusted based on business needs and is subject to change at any time.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video.  Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request  reasonable accommodations/modifications by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

50,000.00 USD

Maximum :

55,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.