Manage vendor ticket resolution, promotions setup, and onboarding of new vendors, SKUs, and assortments. Partner cross-functionally to meet SLAs, troubleshoot issues, and maintain vendor relationships while supporting broader category strategies.
Job Description:
Our Opportunity
Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!
In this role, you will be responsible for implementing and delivering priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our ambitious but flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.
What You'll Do
What You'll Need
#LI-Hybrid
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Our Opportunity
Chewy is hiring Specialists for our Category Management team in our headquarters in Plantation, FL. These Specialists will support specific categories; Responsibilities include managing vendor ticket resolution, promotions setup, new vendor & new SKU onboarding and new assortment onboarding. The Category Specialist will often be the first point of contact for our vendors so it will be critical to deliver high-quality, thoughtful service to our valued partners. This role is uniquely positioned to directly craft our vendor and customer experiences, ultimately contributing to the Chewy brand!
In this role, you will be responsible for implementing and delivering priorities in an organized manner and according to service level agreements (SLAs). You will consistently deliver routine tasks that support broader category strategies and maintain vendor relationships through meaningful interactions. You will exercise your strong interpersonal skills, detailed attention, and the ability to absorb information and experiences quickly. Working well with both internal and external partners, you will thrive in our ambitious but flexible environment where approach-focused ideas and a customer-focused demeanor are highly valued.
What You'll Do
- Resolve vendor tickets on a daily/weekly basis in line with our SLAs
- Set up and implement promotions as per category manager direction
- Ensure new vendors and new SKUs are onboarded according to SLAs; troubleshoot issues and raise concerns when necessary
- Work cross-functionally with supply chain, private label, finance, catalog and promotion teams
What You'll Need
- Completion of a BS/BA degree desired
- 1+ years of experience with a preference in eCommerce, buying, account management, product management, category management, operations, analytics, finance or marketing
- Good analytical abilities and problem-solving skills (Excel, SQL is a plus)
- Strong verbal and written communication,
- Self-starter with a bias for action and attention to detail
- Proven time management, data analysis, and organizational management skills
#LI-Hybrid
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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