Process Intelligence Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Process Intelligence Consultant within the Customer Experience Transformation Team, you will lead and support cross-functional initiatives that drive operational efficiency and enhance customer experience. This role combines industrial engineering principles with data-driven analysis to uncover insights, streamline processes, and deliver measurable improvements across the organization. You will serve as a trusted advisor and project lead, collaborating with stakeholders to identify opportunities, design solutions, and implement change with minimal oversight.

• Translate business needs into actionable technical requirements by gathering and analyzing functional area inputs.
• Lead process discovery and optimization efforts using tools such as Celonis, process/task mining, and mapping methodologies.
• Deliver clear, data-backed insights to both technical and non-technical stakeholders, including executive leadership.
• Apply industrial engineering practices to identify inefficiencies, reduce complexity, and improve end-to-end processes.
• Integrate external research, industry benchmarks, and internal data to inform solution design and strategic decision-making.
• Break down complex, ambiguous problems into structured, communicable components to drive clarity and alignment.
• Identify and manage enterprise-wide opportunities that enhance customer experience, reduce costs, and support long-term growth.
• Collaborate closely with business partners to understand root causes of inefficiencies and co-create sustainable solutions.
• Develop and deliver operational dashboards and performance analyses using process intelligence tools.
• Contribute to the design of innovative, scalable solutions that align with business goals and customer needs.

Qualifications

• 3+ years of experience in process improvement, industrial engineering, business consulting, or a related field (preferred).
• Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights.
• Experience with process mining tools (e.g., Celonis) and data visualization platforms is a plus.
• Excellent communication skills with the ability to influence and collaborate across diverse teams and levels of the organization.
• Demonstrated ability to work independently and manage multiple priorities in a dynamic environment.

Additional Information

• This role does not have direct supervisory responsibilities.
• Travel may be required depending on project needs.

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Skills

Analytical Thinking, Business Relationships, Celonis Process Mining, Collaborating, Communication, Operational Efficiency, Problem Solving, Process Improvements, Process Streamlining, Strategic Advice, Teamwork, Technical Consulting

Compensation

Compensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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