Change and Communications Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Summary 

The Change and Communications Manager drives employee engagement, adoption, and awareness across Block’s workplace programs and transitions. This role develops and executes communications strategies that connect Block employees to their workplace, support organizational change initiatives, and amplify the JLL-Block partnership. 

Key Responsibilities 

• Develop and execute an integrated change management and communications strategy aligned to Block’s workplace transformation roadmap  

• Create compelling, brand-aligned content across channels for a global employee audience 

• Partner with Experience, Facilities, and Technology teams to communicate service changes, space updates, and program launches 

• Build and maintain a communications calendar; manage cadence and consistency of employee and client facing messaging 

• Support leadership communications, including town halls, all-hands content, and executive briefings related to workplace initiatives 

• Measure communication effectiveness and refine approach based on engagement data 

• Serve as subject matter expert on change management methodology 

Executive & Stakeholder Management 

• Partner with executive leadership to develop communication strategies for global initiatives and organizational change.  

• Advise leaders on messaging, communication timing, and employee engagement best practices.  

Change Management 

• Develop change impact assessments, communication plans, stakeholder analyses, and readiness strategies for major workplace initiatives.  

• Identify organizational risks and recommend communication strategies to improve adoption and minimize disruption.  

Governance & Standards 

• Establish communication standards, templates, and governance to ensure consistency across regions.  

• Maintain brand and tone consistency across all employee-facing communications.  

Cross-Functional Leadership 

• Collaborate with Workplace Experience, Facilities, IT, HR, Sourcing, Events, Finance and Security to align communications across business initiatives.  

• Coordinate communications across multiple global time zones and regional teams. 

• Ability to influence without direct authority  

• Experience managing competing priorities in a fast-paced environment  

• Familiarity with employee engagement platforms (Slack, Google Workspace, SharePoint, Notion, Microsoft/TEAMs, etc.) 

•  Qualifications 

• 5+ years of experience in internal communications, change management, or corporate communications 

• Proven track record executing change programs in a corporate real estate or workplace environment preferred 

• Strong writing and content development skills across multiple formats and audiences 

• Experience with change management frameworks strongly preferred 

• Ability to operate at both strategic and executional levels 

• Bachelor’s degree in Communications, Marketing, Organizational Development, or related field 

Success Measures 

• Increased employee awareness and adoption of workplace initiatives  

• Timely and effective communications for major workplace changes  

• High engagement rates across communication channels  

• Positive stakeholder feedback from internal and client leadership  

• Consistent global communication standards across all regions  

• Strong partnership and trust with Workplace, Experience, and executive teams 

Location: St. Louis or Chicago  

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Accepting applications on an ongoing basis until candidate identified.