Channel Operations Specialist

About Nerdio

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. 

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. 

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology. 

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. 

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

• This role is ideal for someone passionate about improving systems and processes to enhance partner and internal team experiences. You will play a critical part in executing and optimizing operational tasks, solving system issues, managing CRM/PRM data, and evolving our post-sales processes with the finance team.

What you'll do

• Support the implementation and refinement of systems and processes that enhance experiences for Nerdio’s technology partners and internal teams.
• Troubleshoot system issues; resolve independently where possible or escalate via formal ticketing systems.
• Collaborate with support teams to assess and fix systemic problems efficiently.
• Assist Partner Managers by building and recommending CRM dashboards that deliver actionable insights, trend tracking, and innovation ideas.
• Maintain and audit CRM and PRM data for accuracy and usability.
• Support in creating standardized operating procedures (SOPs).
• Collaborate with the finance team to streamline partner post-sales operations including rebate payouts and statements.
• Contribute ideas and suggestions for process innovation; challenge existing systems where improvements can be made.
• Operate both independently and as a collaborative team player within a dynamic environment.
• Align with our internal revops team around PDM data for quota tracking to ensure accuracy for both individual and rolled up company channel progress reports.

Qualifications

• Experience in the IT channel or technology partnership ecosystem is essential.
• Strong interest in systems, tools, and operational processes.
• Experience with CRM and/or PRM platforms (e.g., Salesforce, HubSpot, etc.).
• Detail-oriented with a problem-solving mindset.
• Comfortable working autonomously and managing multiple tasks simultaneously.
• Proactive in identifying inefficiencies and offering data-driven solutions.
• Strong communication and interpersonal skills.
• Experience working cross-functionally, particularly with finance and partner-facing teams.

Benefits and Incentives

• Competitive Base and Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*
• Retirement Plan*
• Unlimited Flexible Paid Time Off, including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country. 

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.