Chief data and information analyst

The Center for Information Technology and Analytics (CITA) provides various technical resources to OIG sections and establishes back- and front-end access to various city systems and applications used and maintained by city departments. CITA’s Information Technology Unit designs, develops, installs, operates and maintains/supports technology hardware, security  systems, OIG applications, software, and communications equipment; monitors and maintains the operations of local and wide area network systems; provides responsive help-desk to troubleshoot technical assistance; provides training on new applications or software products; and identifies new technology that will contribute to OIG’s efficiency and effectiveness.

Under direction of the deputy inspector general of technology and analytics, the chief data and information analyst supervises, plans, and directs the activities of professional staff of the Information Technology Unit.

DUTIES:

• Provides vision, policy advice, and operational direction for sustainable, high quality and secure data center operations that support OIG’s mandates and initiatives
• Lead OIG Information Security governance and implementation strategy
• Manages, maintains, supports, troubleshoots, and optimizes VMware and Windows environments
• Direct technical staff engaged in meeting the information technology needs of department sections
• Provides operational direction for sustainable, high quality, and secure data center operations that support department mandates and initiatives
• Oversees large-scale projects including managing timelines, providing technical assistance to team members in implementing new IT solutions/systems, implementing security patches, monitoring system maintenance schedules, and supporting services
• Assists Senior Staff in identifying new technologies or enhancements to existing server and computing technologies to optimize program/service work products through automation
• Collaborates with the City’s Department of Assets, Information and Services on information security concerns or access to the City’s network infrastructure
• Communicates goals, projects, and timelines to ensure proper allocation of technical resources across different departmental initiatives related to data mining and data access
• Assists the Analytical Unit with backend data integration tasks
• Keeps abreast of new or emerging data center technology, software as a service application, and cybersecurity trends and best practices and recommends changes to departmental policies and procedures as appropriate
• Manages staff responsible for conducting digital forensics and eDiscovery work of gathering, preserving, analyzing and reporting on the electronically stored information for investigative purposes
• Assesses performance of subordinate staff and makes recommendations for disciplinary action
• Perform other duties that are essential to the position

MINIMUM QUALIFICATIONS:

• Nine (9) years of work experience in information technology/systems, information technology project implementation and/or project management, or data management, of which two (2) years are in a supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college with an Associate’s degree in Business Administration, Computer Science, Information Technology/Systems, or a directly related field, plus seven (7) years of work experience in information technology/systems, information technology project implementation and/or project management, or data management, of which two (2) years are in a supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Computer Science, Information Technology/Systems, or a directly related field, plus five (5) years of work experience in information technology/systems, information technology project implementation and/or project management, or data management, of which two (2) years are in a supervisory role related to the responsibilities of the position, OR
• Graduation from an accredited college or university with a Master’s degree or higher in Business Administration, Computer Science, Information Technology/Systems, or a directly related field, plus four (4) years of work experience in information technology/systems, information technology project implementation and/or project management, or data management, of which two (2) years are in a supervisory role related to the responsibilities of the position

PREFERRED QUALIFICATIONS:

Comprehensive knowledge of:

• New and emerging information infrastructure technologies and/or industry trends
• Data center planning and maintenance best practices
• Networking equipment, architecture, and connectivity
• Cybersecurity framework (e.g., NIST, COBIT, and CIS Controls)
• Data warehouse and storage planning and maintenance best practices
• Data storage management, file back-up, and restoration/disaster recovery techniques
• Technical documentation methods and procedures

Considerable knowledge of:

• Microsoft Client and Server operating systems
• Installing, configuring, and troubleshooting Windows based environments
• Active Directory administration (user, group, computer, group policy)
• Network architecture and connectivity, setup and install, support and troubleshooting
• Systems monitoring solutions
• Imaging and Disk Duplication technology
• Office 365 licensing and SQL server administration
• Help Desk systems in an enterprise environment
• Cloud systems, preferably in Microsoft Azure and AWS
• Managing a combination of on-premises, hosted, and cloud-based systems
• Virtualization and containerization (e.g., VMware, Kubernetes)
• Firewalls and endpoint protection solutions
• Quality standards for digital forensics

Moderate knowledge of:

• Management and supervisory methods, practices, and procedures
• Knowledge of applicable City and department ordinances, policies, procedures, rules, regulations, and ordinances

SKILLS AND ABILITIES:

• Strong work ethic, professionalism, and project management skills
• Excellent written and interpersonal communication
• Excellent critical thinking and problem-solving skills
• Collaborates with co-workers and thrives in a team-based environment
• Ability to effectively work cross functionally in a fast-paced work environment

ANNUAL SALARY: Range: $121,668 – $171,948 (annual increases). Starting: $121,668.

BENEFITS: For information on City of Chicago employees’ benefits, please visit our benefits website at: https://www.chicago.gov/city/en/depts/fin/benefits-office.html.

TRAVEL AND SCHEDULE: Travel outside Chicago is not required. Standard office hours are 9:00 a.m. – 5:00 p.m., flexibility permitted.

RESIDENCY REQUIREMENT: Employees must be a resident of the City of Chicago and proof of residency is required at the commencement of employment.

KNOWLEDGE SKILL AND ESSAY REQUIREMENT: A passing score on a knowledge skill test(s) and/or essay may be required. Your application must include a response to the following prompt:

In about 500 words, describe how you would design and implement a hybrid, on-premises and cloud, IT environment. Discuss the key architectural decisions considered for long-term scalability, sustainability, and operational efficiency.

WE VALUE DIVERSITY

The Office of the Inspector General (OIG) is an equal opportunity employer.

OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race, religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression or identity, sexual orientation, physical or mental ability, age, veteran status, and all other characteristics protected by law.

OIG strives to create the kind of workplace where a socially diverse mix of people can thrive professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness, efficiency, and integrity in government. Through the hard work of our passionate and innovative team, OIG aims to serve every community with equity, respect, and dignity.

If you would like to request a reasonable accommodation due to disability or pregnancy to participate in the application process, please contact OIG’s Manager of Human Resources Eloise Markham at [email protected]. Please be prepared to provide information in support of your reasonable accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification System). In addition, employment at the OIG is contingent upon a satisfactory criminal background check.

NOTIFICATION REGARDING USE OF ARTIFICIAL INTELLIGENCE (AI)

The submission of written materials (e.g., writing sample, essay, cover letter, etc.) generated in-part or fully by AI is strongly discouraged. Candidates who submit AI generated written materials may be disqualified from further consideration.