Manage client accounts and deliver supply chain service solutions involving warehousing and transportation providers. Train clients on proprietary software, define and communicate SOPs, monitor performance metrics and KPIs, troubleshoot operational challenges, support financial targets, and identify logistics needs. The role requires strong relationship management, problem-solving, organization, communication, and solution-development skills.
Essential Job Functions
- Perform client training on Hub Group’s proprietary supply chain management software tools.
- Work with warehousing and transportation service providers to outline and define client service solutions.
- Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
- Provide ongoing account management.
- Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
- Preempt and troubleshoot operational service challenges.
- Assure financial targets are being achieved for both the client and Hub Group.
- Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.
Qualifications
- Bachelor’s Degree preferably in Business, Marketing, Supply Chain, or related field preferred.
- Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
- Strong talent for multi-tasking and managing competing priorities effectively.
- Proven track record of building/managing key business relationships.
- Highly organized and attentive to details. Excellent written and oral communication skills.
- Able to identify and assess clients’ needs, and to craft compelling solutions.
- Self-directed, yet strong team player.
- Familiarity with EDI transactions is a plus. Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.
Salary Range: Up to $60,000/year base salary plus eligibility for additional bonus program
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
Hub Group Oak Brook, Illinois, USA Office
2001 Hub Group Way, Oak Brook, IL, United States, 60523
Hub Group Chicago, Illinois, USA Office
Chicago, United States
Hub Group Oak Park, Illinois, USA Office
Oak Park, United States
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