Manage new-customer transitions from sales to implementation by conducting welcome calls and orientations, configuring accounts and permissions, delivering training and demos, tracking onboarding milestones, ensuring product adoption, and collecting early-stage feedback.
Job Description:
This role ensures new customers transition smoothly from sales to implementation, providing training and structured onboarding support.
Key Responsibilities:
- Conduct welcome calls and orientation sessions
- Configure accounts and user permissions
- Provide training materials and demonstrations
- Track onboarding milestones and timelines
- Ensure successful product adoption
- Gather feedback during early-stage usage
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