Client Ops Associate II (AVP) - Billing Operations

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? 

As a Client Ops Associate II within Billing Operations, you will own timely fee billing related setup, workflow case management and efficient closure of inquiries within standard level agreement raised by internal client services, relationship management teams and clients for fee billing invoices and billing agreements. The areas of focus will be across all Commercial & Investment Banking (CIB) product lines supported by Billing Operations such as Custody, Fund Accounting, Collateral, Depositary, etc.  Your role will be key in driving toward the primary mission of Billing Operations which is accurate and timely bills for all clients.

Job Responsibilities

• Analyze client fee schedules and applying them in the billing platform accurately and timely
• Coordinate with Revenue Management, Relationship Management and Client Service to ensure the invoice accurately reflects the fee structure agreed upon with the client.
• Identify new product price points not currently supported in Advantage and coordinating/testing new code development with the Billing Technology support team
• Bill the client up to date and providing documentation to the Billing Production Manager for support in ongoing invoice production
• Provide support to the Billing Services inquiry management team. Flexible, follow tight deadlines, organize and prioritize work
• Clear the Advantage suspense file and management of Management Information System (MIS)
• Escalate timely and work closely with your manager for anything that may result to an escalation or anything that is foreseen to result as one. This is to ensure that appropriate controls and stakeholder management take place as the issue progresses through resolution.
• Perform thorough review of the set up cases assigned and complete these within a defined SLA. Review SOPs and updates through Change Management where necessary
• Participate or lead process improvement initiatives aimed to reduce manual process or for improvement of client experience
• Effectively partner with Risk Management to ensure adequate risk mitigation strategies are in place and followed
• Assist your manager for any BAU-related metrics reporting

Required qualifications, skills and capabilities

• 7+ years of Operations, Financial/Banking/BPO industry, or Project Management experience
• Must be proficient in Microsoft Office suite: Excel, PowerPoint and Word
• Strong problem solving and solutions management competencies; displaying great analytical and problem-solving skills, stakeholder management, complaints/escalations handling
• Ability to adapt to a Fast-paced environment – should have solid organizational and task management skills; ability to manage multiple and conflicting priorities in a Global environment
• Ability to lead and direct projects and meetings; demonstrated abilities to influence and negotiate with peers and more senior professionals
• Strong leadership skills, initiative, self-starter, and results oriented demeanor
• Strategic thinker with ability to address future state requirements, forward thinking mindset
• Ability to communicate and interact comfortably with senior management across a global environment
• Ability to create partnerships across functional lines of business and subject matter experts

Shift: Variable, can start at 9am, 12nn or 3pm PHT