Provides inbound customer support through calls, emails, and chats; documents and resolves issues; escalates suspected system problems; supports customer onboarding as a product specialist; and delivers online training. The role requires strong communication, attention to detail, computer operating-system and browser knowledge, Google Workspace proficiency, empathy for healthcare customers, and the ability to manage multiple tasks independently and collaboratively.
The Client Resolution & Clinical Specialist reports to the Customer Service Manager, Clinical. This individual is recognized by peers and customers as a product and industry expert. The Client Resolution & Clinical Specialist will provide excellent customer service by fielding incoming calls, emails, and chats and providing timely and quality responses back to the customer.
Key Responsibilities
- Provide immediate, professional, and courteous customer interaction for all inbound support requests
- Ensure proper recording, documentation, and closure of customer issues
- Note findings related to suspected system issues and escalate tickets for review
- Serve as a product specialist providing consults during customer onboarding
- Provide live, online customer training as needed
Skills Knowledge and Expertise
Our Ideal Candidate
- Understands the importance of our work and shows empathy towards the customers and patients we support
- Actively seeks to gain new skills in both technical and domain areas
- Works well under pressure and is able to manage several tasks simultaneously
- Works effectively in a team setting and independently
- Previous software support and/or training experience is a plus
- Experience with various medical software platforms is a plus
- Healthcare industry-related experience is a plus
Necessary Skills and Qualifications
- Bachelor’s degree
- Strong verbal and written communication skills, with attention to detail
- Comprehensive knowledge and experience with computer operating systems and various internet browsers
- Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)
Benefits
RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.
About
Since 1999, RXNT has developed proven, certified healthcare technology for tens of thousands of physicians and medical billing professionals. We are an agile organization that prides itself on resolving customer challenges through collaboration and innovation, leading to better patient care. Each team member brings a unique set of skills, qualifications, and creativity to their role. But it’s the sum of our collective efforts that has propelled RXNT to leadership in the medical software industry.Our leadership is being noticed; RXNT has been named to Inc. Magazine’s list of America’s 5000 Fastest-Growing Private Companies multiple years in a row. We have also been recognized by organizations like Surescripts, Gartner Research, and Digital.com.Reaching Common Goals Together We develop technology that helps create a healthier world for people of all ages, gender identities, races, ethnicities, cultures, religions, sexual orientations, and perspectives. To be successful, we need a diverse workforce that represents the practices and patients who benefit from our software. When you become an RXNT team member, we’ll empower you to lean on your experience, skills, diversity, and expertise to drive excellence and creativity in every aspect of your work. We strive to offer a workplace that fosters personal and professional growth. RXNT welcomes your uniqueness because we know that’s what stimulates the innovation and imaginative problem-solving that helps us achieve our goals, and create a better future.
Similar Jobs
Other • Utilities
The Account Executive role involves generating new sales opportunities, managing government accounts, and ensuring customer satisfaction while meeting sales targets.
Top Skills:
MS OfficeSalesforce
Consumer Web • eCommerce • Marketing Tech • Payments • Software • Design • SEO
Lead product strategy and execution for Squarespace’s customer engagement platform, including CRM, email campaigns, automations, transactional communications, and SMS. Own the Email Campaigns business line, revenue performance, go-to-market strategy, and roadmap. Build and mentor a multi-product product management team, partner with engineering, design, commercial, and marketing leaders, and use data and AI to improve automation and personalized engagement.
Top Skills:
AICRMEmail CampaignsMarketing AutomationSms
Other • Utilities
Acquire new small-business accounts through prospecting, cold calling, networking, lead generation, and referrals. Sell wireless products, services, and solutions using needs-based selling. Develop proposals, negotiate and close deals, manage sales funnels, report forecasts, and meet monthly sales quotas while building customer relationships.
Top Skills:
Sales Force Automation
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
