Client Services Sr. Account Specialist

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

This role requires candidates to be located in the Chicago or Detroit metro area.

At Yahoo DSP, we're shaping the future of omnichannel advertising. Our platform helps advertisers plan, activate, measure, and optimize campaigns across channels, powered by proprietary Yahoo O&O data, identity, and measurement capabilities designed for today's evolving media landscape.

As Yahoo DSP continues to embed agentic AI at the core of our platform and our business, we're embracing an agentic-first mindset that reimagines how work gets done. We believe intelligent AI agents can augment human expertise, automate complex workflows, surface deeper insights, and enable more proactive decision-making—allowing our teams to spend more time on strategic consulting and customer success. This approach empowers us to elevate every client interaction by delivering smarter recommendations, faster execution, and more personalized service that drives meaningful business outcomes.

About Client Services

The Client Services team is a critical part of Yahoo Ads Sales, partnering with advertisers and agencies to maximize performance and long-term growth on the Yahoo DSP. Our mission is built on three core pillars: building trusted partnerships, driving sustainable revenue growth, and consistently exceeding client expectations.

As trusted advisors, we combine deep platform expertise with strategic thinking to help customers achieve their business objectives across every stage of the campaign lifecycle. We thrive on solving complex challenges, uncovering new opportunities through data, and continuously evolving the way we support our customers.

As we embrace an agentic-first operating model, our team leverages AI-powered tools and intelligent workflows to enhance productivity, improve decision-making, and deliver faster, more proactive service. By combining human expertise with AI-driven capabilities, we're redefining what exceptional client service looks like and creating more value for every customer interaction.

What We're Looking For

We are seeking a talented and driven Sr. Account Specialist to join Yahoo, a company transforming digital advertising through its leading omnichannel demand-side platform.

In this role, you will partner closely with the Sales team to manage and grow strategic advertiser relationships while delivering consultative guidance that helps customers achieve measurable business outcomes. You'll leverage campaign data, performance insights, and emerging platform capabilities to identify optimization opportunities, unlock incremental revenue, and deliver exceptional client experiences.

Success in this role requires both strategic thinking and operational excellence. You'll become a trusted advisor to your clients, helping them navigate an increasingly complex advertising ecosystem while utilizing AI-powered capabilities and agentic workflows to accelerate analysis, streamline execution, and provide more impactful recommendations.

As Yahoo continues to evolve toward an agentic-first future, you'll play an important role in adopting and shaping new ways of working that improve internal efficiency while elevating the quality, speed, and consistency of service we provide to our customers. Your professional presence, communication skills, and ability to build lasting relationships make you a trusted partner to both clients and internal stakeholders. You are comfortable managing multiple priorities, solving complex business challenges, and proactively identifying opportunities that create value for your clients.

If you're passionate about programmatic advertising, data-driven decision-making, AI innovation, and delivering exceptional customer experiences, we'd love to hear from you.

A Day in the Life

• Serve as the primary advertiser point of contact throughout the entire campaign lifecycle, owning campaign success from launch through optimization and post-campaign analysis.

• Manage a portfolio of accounts as a strategic business owner, identifying opportunities to grow customer investment and long-term partnerships.

• Become an expert in the Yahoo DSP, including Programmatic Display, Advanced TV, Native, DOOH, OLV, Commerce Media, and emerging advertising solutions.

• Partner cross-functionally with Sales, Associate Client Services, Product, Operations, and other teams to deliver exceptional customer outcomes.

• Build trusted consultative relationships with brand and agency partners by providing strategic recommendations grounded in performance data and business objectives.

• Monitor campaign delivery and performance, proactively identifying optimization opportunities, resolving issues, and recommending growth strategies.

• Develop and present strategic insights, campaign wrap-ups, executive business reviews, and performance recommendations.

• Lead onboarding and ongoing education for clients, helping them maximize platform adoption and campaign success.

• Champion the voice of the customer by partnering with Product teams to influence platform enhancements and future innovation.

• Embrace an agentic-first approach by leveraging AI-powered tools and intelligent workflows to improve productivity, accelerate campaign analysis, automate routine tasks, and deliver faster, higher-quality client recommendations.

• Continuously identify opportunities to improve internal processes and customer experiences through innovation, automation, and thoughtful application of AI capabilities.

• Lead proactively—not simply by managing tasks, but by anticipating client needs, thinking strategically, and driving accounts forward.

Previous Job Experience

• BS/BA or equivalent experience.

• 3–5+ years of experience in digital advertising, client services, account management, marketing, or a related field.

• Demonstrated success managing client relationships and serving as a trusted strategic advisor.

• Proven ability to analyze campaign performance, identify trends, develop actionable insights, and optimize results using data and analytics.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Advanced proficiency with Google Workspace and Microsoft Excel.

• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and critical thinking skills with a passion for solving complex business challenges.

• Deep understanding of digital marketing strategy, programmatic advertising, campaign execution, and measurement.

• Experience collaborating across cross-functional teams in a client-facing environment.

• Experience using—or strong enthusiasm for adopting—Generative AI and agentic AI tools to accelerate workflows, synthesize campaign insights, automate repetitive work, and deliver higher-quality client outcomes.

• Curiosity and commitment to continuously learning emerging AI technologies and identifying opportunities to thoughtfully apply them to improve both internal operations and customer service.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies; exercising sound judgment; working effectively, safely and inclusively with others; exhibiting trustworthiness and meeting expectations; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome.

The compensation for this position ranges from $87,750.00 - $182,500.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more.

Currently work for Yahoo? Please apply on our internal career site.