Client Solutions Manager

Edelweiss is the book industry’s leading platform for discovery, marketing, analytics, and workflow management, trusted by publishers, booksellers, librarians, and industry professionals worldwide. Omnibus is our next-generation operational platform for the book industry, bringing together inventory management, ordering, special orders, workflow tools, analytics, and operational intelligence into a unified system designed specifically for modern bookstores. We are building Omnibus in a highly iterative environment where customer workflows, operational realities, and product development are tightly connected.

About the Role

We are looking for relationship-driven Account Executives to help lead the rollout of Omnibus across the bookselling ecosystem. Success in this position comes from building trust, understanding bookstore operations, guiding stores through operational change, and acting as a long-term strategic partner to customers.

You will work closely with bookstores throughout the evaluation, onboarding, and adoption process, helping them understand how Omnibus fits into their operational workflows and long-term business goals. You will also partner closely with our Operational Solutions Engineering team to help translate retailer needs, operational challenges, and customer feedback into ongoing product refinement and workflow improvements.

Why this job is unique

Omnibus is being built specifically for the operational realities and relationships that define the independent bookstore ecosystem. This role offers the opportunity to work closely with bookstores as both a trusted advisor and a strategic partner during a major operational transition. At Edelweiss, Account Executives play a central role in shaping retailer adoption, customer relationships, and long-term platform growth.

• Build and manage relationships with independent bookstores and industry partners throughout the evaluation, onboarding, and adoption lifecycle
• Own outreach, demos, pipeline development, and account growth across assigned territories or retailer groups
• Understand bookstore operational workflows, pain points, and business goals in order to position Omnibus effectively
• Partner closely with Operational Solutions Engineers to guide stores through operational evaluation, onboarding, and rollout
• Help identify retailer concerns, workflow gaps, or adoption blockers and coordinate internally to address them
• Represent Omnibus at trade shows, industry events, retailer meetings, and community gatherings
• Gather customer feedback, market intelligence, and emerging operational needs to help inform product direction and messaging
• Develop long-term retailer relationships that drive adoption, referrals, testimonials, and account growth

• Minimum 2 years of sales, account management, or customer-facing experience, ideally within publishing, bookselling, SaaS, or independent retail
• First-hand user-level familiarity with Edelweiss products
• Excellent interpersonal communication skills and strong customer orientation
• Confidence discussing both bookstore and publisher operational needs
• Ability to manage multiple relationships and priorities simultaneously
• Willingness to travel periodically for industry events, retailer meetings, and conferences

• Base salary: $60,000–$70,000 USD plus performance bonus tied to retailer adoption, onboarding progress, relationship development, and overall Omnibus growth goals.

• Fully remote work environment within US time zones
• 36-hour work week
• Revenue-sharing program after one year
• PTO and sick time
• 401(k) with company match
• Health, vision, and dental insurance
• Short-term and long-term disability insurance
• Life and AD&D insurance
• FSA for health and dependent care
• Fitness and home office stipends
• Employee Assistance Program (EAP)