This role leads the Commercial Card Implementation strategy, managing client onboarding, product enablement, operational risk, and cross-functional teams to enhance client experiences and revenue generation.
Overview:
Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.
Primary Responsibilities:Client Implementation & Delivery
- Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
- Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
- Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.
Product & Fintech Enablement
- Partner with Product Management to operationalize new and enhanced products.
- Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
- Maintain deep platform expertise to support delivery and reduce dependency on Product teams.
Pipeline, Deal Execution & Revenue Acceleration
- Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
- Drive reductions in documentation and credit cycle times.
- Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.
Operational Excellence, Risk & Audit
- Own operational risk management across CCI with strong controls and governance.
- Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
- Ensure accuracy, compliance, and zero-defect performance in operational activities.
Team & Cross-Functional Leadership
- Build and develop CCI capacity, including hiring and onboarding new resources.
- Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
- Support scalable execution through improved validation and workflow efficiency.
Executive Communication & Client Servicing
- Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
- Maintain high service levels for assigned high-value clients.
Success Measures
- Reduced onboarding and implementation cycle times
- 90%+ deal completion ratio
- Successful product and fintech launches
- Clean audit outcomes
- High client satisfaction and adoption
Bachelor’s degree and a minimum of 7 year relevant experience,
OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience
Similar Jobs
Healthtech • Software • Telehealth
The RCM Associate will manage patient billing inquiries, oversee claim workflows, and optimize revenue cycle operations while working with clinical and customer experience teams.
Top Skills:
Ai-Powered Billing ToolsBilling ToolsInsurance Coverage VerificationRcm Processes
.png)
Healthtech • Social Impact • Telehealth
The Medical Claims Billing Specialist manages medical claims, resolves denials, and ensures timely payment for services, impacting financial health.
Top Skills:
Billing SystemsClearinghousesEhrsInsurance Portals
Healthtech • Social Impact • Telehealth
The Medical Claims Billing Specialist is responsible for submitting and managing medical claims, resolving issues, and ensuring timely payments with insurance payers.
Top Skills:
Billing SystemsEhrsInsurance Portals
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
