As a Call Center Service Activation Representative, you will assist customers with activating Spectrum services and troubleshooting issues through both inbound and outbound calls, enhancing customer experience through effective problem-solving and support.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
This position is onsite in a call center environment.
Class Starting August 17th, 2026.
Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.
How You'll Make an Impact
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Skills
#ZRCO2
#LI-SW2
CSU106 2026-75150 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
This position is onsite in a call center environment.
Class Starting August 17th, 2026.
Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you'll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you'll empower customers and play a key role in advancing Spectrum's digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.
How You'll Make an Impact
- Contact customers through outbound and inbound calls to activate Spectrum services
- Guide customers through the activation process, troubleshooting issues with various tools and applications
- Apply your expertise to ensure successful equipment activations and internet setup
- Stay up to date on Spectrum offerings and manage customer escalations effectively
- Meet performance targets and collaborate by sharing best practices with your team
- Resolve customer complaints while managing multiple calls efficiently
What You'll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 2+ years in customer service
Skills
- Strong English communication skills
- Ability to prioritize, organize and multitask
- Sales skills including analysis, objection handling, pitching and closing
- Customer complaint resolution and call management
Preferred Qualifications
Skills
- Ability to maintain confidentiality and solve problems under pressure
- Knowledge of cable or telephony industry and services
- Familiarity with residential product details
#ZRCO2
#LI-SW2
CSU106 2026-75150 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Similar Jobs at Spectrum
Information Technology • Internet of Things • Mobile • On-Demand • Software
As a Multimedia Journalist, you will report on local stories, utilizing various media platforms, and engage with the community through interviews and storytelling.
Top Skills:
Social MediaVideo Editing Software
Information Technology • Internet of Things • Mobile • On-Demand • Software
Sell Spectrum Business solutions to small businesses through field-based prospecting and consultative needs analyses. Manage leads through closing, meet sales targets for data/phone/video/mobile, maintain CRM records, collaborate for order execution, and provide proactive customer support.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
Information Technology • Internet of Things • Mobile • On-Demand • Software
Lead and oversee inventory, warehouse management, distribution, and fulfillment for capital equipment. Develop logistics and inventory policies, maintain safety and security, ensure inventory accuracy with cycle counts, optimize material movement, and train and manage teams across distribution centers to meet customer service and operational goals.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
