Consultant - Ecommerce Solutions

Consultant – Ecommerce & Digital Solutions with 3–5+ years of experience driving adoption, usage, and optimization of enterprise digital platforms. Proven ability to lead tool implementations, business process transformations, and user enablement initiatives across internal and external stakeholders. Highly analytical, with hands‑on experience using Power BI to deliver insights, ServiceNow to manage workflows and escalations, and data‑driven analysis to identify bottlenecks and improve performance. Known for translating complex technology into clear, actionable solutions through training, demonstrations, and stakeholder engagement.

Responsibilities:

• Supported and managed a defined portfolio of ecommerce and digital solutions, driving adoption, engagement, and measurable usage improvements across internal teams and external users. 
• Led end‑to‑end implementation efforts, including requirements gathering, process analysis, configuration support, business process modifications, and coordinated rollouts. 
• Delivered engaging solution demonstrations and tailored training sessions; created and maintained clear, user‑friendly training collateral, guides, and onboarding documentation. 
• Leveraged Power BI to analyze adoption metrics, user behavior, and operational performance, translating data into insights and recommendations for leadership. 
• Utilized ServiceNow to manage incidents, requests, and escalations; served as an escalation point for complex or non‑standard issues requiring cross‑team coordination. 
• Maintained detailed action‑item and issue tracking to ensure timely responses, accountability, and clear visibility into project status and risks. 
• Assisted with planning and execution of project and stakeholder meetings, including agenda development, material preparation, and follow‑up communications. 
• Monitored project execution to ensure milestones were met and team members contributed effectively, proactively addressing risks or delays. 
• Identified workflow inefficiencies and process bottlenecks through analytical review; partnered with management to design and implement practical, scalable solutions. 
• Prepared concise progress reports and dashboards highlighting key metrics, trends, risks, and next steps for leadership and stakeholders. 
• Acted as liaison between business users, technical teams, and management during project planning, research, analysis, and solution delivery. 
• Performed incidental project management activities, including research, data analysis, documentation, testing coordination, and delivery of assigned action items. 
• Served as team lead on small projects, providing structure, direction, and communication to ensure successful and on‑time delivery.

Qualifications:

• Bachelors Degree is required.
• 3-5 years of direct work experience in project management capacity.
• Interpersonal, conflict management, and negotiation skills.
• Problem-solving skills and the ability to analyze workflow and processes required.
• Adept at conducting research into project-related issues.
• Ability to effectively prioritize and execute tasks.
• Strong written and verbal communication skills required.
• Strong computer skills required.

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About UsThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. About the TeamAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.  ​ Learn more about Working at Wesco here and apply online today!​ Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.