Technical Writer

| West Suburbs
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We are looking for a talented technical writer to help create and build out modern documentation and user assistance library that is motivated, passionate, and thrives in the fast-paced culture of a dynamic and evolving software company. In this role, you will focus on the development and maintenance of user manuals, technical overviews, and white papers for all CPI solutions. The successful candidate will be an independent problem-solver with strong writing skills, the ability to synthesize technical content from an SME and create training materials that clearly explain the topic/task to end-users based on their persona.

About CPI

Computer Projects of Illinois, Inc. (CPI), is a privately held corporation that delivers market-leading software solutions to the law enforcement industry. CPI develops & maintains many different best-in-class, mission-critical criminal justice solutions to law enforcement & public safety agencies around the world with their OpenFox® Product Suite. The work we do is unique & highly rewarding. Working in a creative environment where an excellent work-life balance ensures that all employees are happy & productive and supported by amazing benefits. We have fun, but at the end of the day, all our hard work impacts the safety of citizens & law enforcement officers across the country. Work hard. Play hard. Save Lives.

Responsibilities

  • Create exceptional documentation in the form of user guides, in-platform instructions, and in-depth product description manuals
  • Create client resources and educational materials, training materials, general & technical overview, and FAQs.
  • Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds.
  • Edit other writers' content and documentation for consistency and continuously update content with current information.
  • Test products for issues, provide insight to resolving problems and ensure documentation is accurate and consistent.
  • Collaborate with internal teams, including Engineering, Technical Leads, Product Marketing, Sales, and Technical Support.

Requirements

  • Bachelor’s degree or the equivalent in experience in English, Communication, Journalism, Software Engineering, Computer Science, or Technical Writing
  • 1-3 years of experience in technical writing.
  • Strong communication skills, including written, verbal, and presentation.
  • Ability to communicate complex technical topics to non-technical stakeholders, both internally and externally.
  • Experience working within IT Development, SaaS, or web-based technology environment.
  • Must be willing to work at CPI HQ - (not remotely)

Preferred

  • Experiencing with coding and mark-up languages, including XML.
  • Experience using API documentation.
  • Experience with documentation publishing software.
  • Experience working with Google software such as Gmail, Sheets, Drive, etc.

Background Check

CPI has contracts with State, Federal, and Local Law Enforcement Agencies. As a result of this activity, CPI personnel encounters sensitive data, including Criminal History Records. Therefore, each candidate must pass an extensive background check.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • xmlLanguages
    • xslLanguages
    • HTMLLanguages
    • HTML5Languages
    • CSSLanguages
    • TypescriptLanguages
    • SASS/SCSSLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • CakePHPFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • BootstrapFrameworks
    • NPMFrameworks
    • HibernateFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail

Location

We are located in a brand new facility with easy access to Interstate 55 & Highway 53 surrounded by tons of great lunch, coffee, & Happy Hour spots.

An Insider's view of CPI, the OpenFox Company

What’s the vibe like in the office?

A happy environment with a great culture where I am continuously challenged as the company grows, yet I still enjoy a healthy work-life balance. It is easy working for amazing leaders who care deeply about the company and the employees. That trickles down throughout the company to create a great team culture.

Kim

Corporate Controller

What kinds of technical challenges do you and your team face?

Working with multiple states means working with 2 technology platforms (Oracle & SQL Server) and of late the Standardization across these 2 platforms is what makes the job challenging and interesting.

Madan

Sr. Software Engineer

What are some things you learned at the company?

I have a greater understanding of law enforcement and the work that goes on behind the scenes to keep officers and civilians safe.

Nic

Project Manager

How do you make yourself accessible to the rest of the team?

All directors and the executive team have an open door policy. Anyone can bring ideas, issues, suggestions or just talk to company management. Everyone at CPI has a shared calendar and can be invited to join meetings regardless of position or who scheduled them. When meetings cannot be face-to-face, we utilize google hangouts.

Marc

National Sales Manager

What are some social events your company does?

We do a lot of optional events on and offsite. We do just about anything on-site from BBQs to bubble hockey & bags tournaments. Offsite, we have happy hours, holiday parties, and some really fun recreational events during our "user's conference" like bowling, bocce, & Top Golf.

Neill

Sr. Sales Engineer

What are CPI, the OpenFox Company Perks + Benefits

CPI, the OpenFox Company Benefits Overview

CPI has an immense number of perks. A few of them are generous paid time off, competitive 401K plans, profit sharing, expense accounts, and a complete benefits package including great health, dental, and vision plans in which the company pays the premiums 100%.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Wellness Committee Quarterly Lunch Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CPI employees can contribute up to $3500 for individual and $7000 annually to their FSA.
Disability Insurance
Dental Benefits
CPI covers $100% of dental premiums
Vision Benefits
CPI covers $100% of vision premiums with $120 for glasses and contact lenses.
Health Insurance Benefits
CPI pays 100% of the premiums for both employee & family and offers a PPO & HSA option.
Life Insurance
CPI provides full-time employees with a Life benefit equal to $25,000, and pays the full cost of this benefit. You can purchase coverage for yourself up to 5x your salary and up to $250,000 for spouse
Wellness Programs
Team workouts
CPI's team fitness initiatives include In-office yoga, In-office fitness classes.
Retirement & Stock Options Benefits
401(K)
Employees are eligible to start to defer in the plan on the first day of the Quarter after 2 Months of Service. Employees may rollover a prior employer’s qualified 401(k) plan or a qualified IRA
401(K) Matching
CPI will provide a Safe Harbor Non-Elective Contribution equal to 3% of your pay
Company Equity
CPI offers stock options through its employee profit sharing program, including vesting over a 5 year period.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
CPI provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
CPI employees may work from home 1 day per week & work remotely on occasion if necessary.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 5 days per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong, Video Games, Arcade machine with thousands of titles, and Bubble Hockey!
Some Meals Provided
Employees get a free quarterly lunch
Happy Hours
Parking
Free on-site parking.
Fitness Subsidies
CPI reimburses employees in a step counting program.
Professional Development Benefits
Job Training & Conferences
CPI offers employees professional development opportunities.
Lunch and learns
CPI hosts lunch and learn meetings weekly.
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