The Customer Engagement Representative provides customer support through calls, emails, and chats, resolving inquiries and assigning leads. They maintain service standards and escalate issues as necessary.
Neighborhoods.com is looking for a customer advocate to work from home and provide customer support via multiple communication channels for our portfolio of brands.
The Customer Engagement Representative is a contract hourly role to support our customers by creating and assigning leads, resolving customer inquiries, and maintaining standards of customer service excellence.
Shifts for this position will be between 7 am and 7 pm US Central time.
Applicants may be located anywhere but must be legally authorized to work as a 1099 contractor for any company in the United States.
This is a 1099 independent contractor role, which is expected to last 3-6 months with the potential for a longer engagement.
Rate of pay is $16 USD/hour.
Responsibilities will include:
- Establish and nurture relationships with leads through calls, emails, and chat as necessary, based on the customers' needs.
- Ensure customers understand the value of neighborhoods.com and 55places.com throughout the email, chat, or phone conversation.
- Follow conversation “scripts” or canned responses when handling different topics to deliver a high-quality, consistent experience to neighborhoods.com and 55places leads.
- Listen to understand leads’ needs and connect the lead to the appropriate partner agent or team.
- Support internal customers by promptly resolving any questions or concerns.
- Escalate any issues identified through the support channel to the Customer Engagement Operations Team.
- Other duties as assigned.
To be a fit for this job, you must have:
- Ability to communicate clearly in spoken and written English
- Ability to learn and adapt quickly
- 2+ years of customer support experience (email, phone, and/or chat)
- Internet speed of at least 50Mbps to make video and VoIP calls
- High School diploma or equivalent
Bonus points if you have:
- Experience using help desk software and remote support tools and working autonomously
- Experience with Google Workspace
- Experience with high-volume call environments
- Basic real estate knowledge
- B2B customer support
Interview Process:
- Recorded Video Interview
- Meet with Call Center Managers
- Meet with Director of Call Center Operations
Top Skills
Google Workspace
Help Desk Software
Remote Support Tools
Neighborhoods.com Chicago, Illinois, USA Office
We're at the edge of the West Loop, right next to Fulton Market. Transit options and lunch spots? We got 'em.
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