Processes vendor contracts, NDC rebate requests, special pricing, invoices, credits, and debits. Maintains contract and membership eligibility records, validates data, audits files, resolves rebate disputes and vendor denials, and supports trading partners and internal stakeholders. The role also handles customer setup, data entry, inbox monitoring, workflow updates, and administrative support while ensuring accurate and timely rebate processing.
Position Summary
The Contract & Rebate Specialist works with distributors on contracts and rebates and builds strong working relationships with dealers and vendors. This role processes NDC rebate requests for both internal special NDC pricing and rebates for end-user sales through NDC Dealers, coordinates and tracks membership eligibility for the company's rebate programs, and resolves issues arising from vendor denials of rebate claims or membership. The Specialist partners closely with the Contract Department to process sales and rebate contract data accurately, resolve disputes, and maintain the integrity of contract and eligibility records.
Key Responsibilities
Contract & Rebate Processing
- Maintain contracts and perform the rebate process for assigned vendors, including both internal special NDC pricing and rebates for end-user sales through NDC Dealers
- Complete new customer set-up requirements
- Perform data entry and upload of contract and rebate data
Membership Eligibility & Data Integrity
- Coordinate and track contract member eligibility
- Validate contract and rebate data
- Audit contract files regularly for unassigned contracts, contracts nearing expiration, and duplicate records
Dispute Resolution & Vendor Denials
- Complete the rebate dispute process and perform request analysis for assigned vendors
- Reconcile issues that result in vendor denials of rebate claims or membership
- Resolve exception issues and offer resolution services to trading partners
Billing & Reconciliation
- Issue invoices related to rebate processing
- Issue and reconcile rebate credits and debits to all trading partners for rebates, special pricing terms, and marketing promotions
Communication & Administrative Support
- Monitor the Contracts inbox and route messages to the proper resource
- Provide feedback to the department head on workflow progress and provide administrative support to the department
- Perform other duties as assigned
Qualifications
- A minimum of a high school diploma is required; a Bachelor's degree is preferred
- Knowledge of healthcare contracting preferred
- Strong written and verbal communication skills
- Microsoft Excel data analysis
- Highly detail-oriented with strong analytical abilities
- Strong problem-solving skills
Core Competencies
- Contract & Rebate Administration
- Data Accuracy & Attention to Detail
- Dispute Resolution & Problem-Solving
- Communication & Relationship Management
- Organization & Administrative Support
Success Metrics
- Accuracy and timeliness of rebate processing and contract maintenance
- Timely resolution of rebate disputes and vendor denials
- Data accuracy across contract and membership eligibility records
- On-time, accurate issuance of invoices, credits, and debits
- Reduction in exception items and duplicate or expired contract records
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