Lead design and delivery of conversational and agentic AI solutions for client contact centers. Guide cross-functional teams to build NLP interfaces, prototype UIs, run usability testing, ensure data integrity and security, and advise clients strategically. Coach teams, manage large projects, and drive adoption of AI-powered contact center technologies to improve client experience and operational outcomes.
The Opportunity
As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives.
As a Senior Manager, you will leverage your strategic advising skills and industry knowledge to influence project outcomes and drive success. You will be responsible for building trust with clients and teams, motivating and coaching them to solve complex problems. Your ability to apply sound judgment and communicate effectively will be crucial in developing high-performing, diverse, and inclusive teams that contribute to the overall success of our firm.
In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
- Designing and prototyping user interfaces using Figma and other UI design tools
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with cross-functional teams to customize and develop products that meet client needs
- Analyzing industry trends to inform strategic decisions and maintain competitive advantage
- Building and maintaining relationships with stakeholders to drive project success and client satisfaction
- Coaching and mentoring team members to foster a culture of innovation and continuous improvement
- Validating data integrity and security within AI and analytics frameworks to support operational excellence
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Utilizing AI-powered contact center solutions for client support
- Developing natural language interfaces with Dialogflow and Amazon Lex
- Implementing Agentic AI protocols in customer interaction systems
- Designing voice interfaces using Azure OpenAI and ChatGPT
- Creating user-centric designs with Figma and Human-Centered Design principles
- Conducting usability testing and workflow analysis for service excellence
- Leading strategic questioning and storytelling to drive client engagement
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
As a Conversational AI and Agentic AI - Senior Manager, you will lead the charge in developing innovative user interaction engineering solutions within our Advisory practice. You will be at the forefront of software and product innovation, driving the creation of cutting-edge AI solutions that enhance client experiences and streamline operations. Your role will involve collaborating with multidisciplinary teams to design, develop, and implement AI-driven strategies that align with our clients' business objectives.
As a Senior Manager, you will leverage your strategic advising skills and industry knowledge to influence project outcomes and drive success. You will be responsible for building trust with clients and teams, motivating and coaching them to solve complex problems. Your ability to apply sound judgment and communicate effectively will be crucial in developing high-performing, diverse, and inclusive teams that contribute to the overall success of our firm.
In this role at PwC, you will have the opportunity to innovate processes and lead large projects, confirming operational excellence and delivering quality results. Your commitment to excellence and ability to navigate complex challenges will be key in shaping the future of AI solutions within our Advisory practice.
Responsibilities
- Leading the development and implementation of AI-powered contact center solutions to enhance client interactions
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing Dialogflow and Amazon Lex for natural language processing and interface development
- Designing and prototyping user interfaces using Figma and other UI design tools
- Conducting usability testing and user research to inform design decisions and improve user experience
- Collaborating with cross-functional teams to customize and develop products that meet client needs
- Analyzing industry trends to inform strategic decisions and maintain competitive advantage
- Building and maintaining relationships with stakeholders to drive project success and client satisfaction
- Coaching and mentoring team members to foster a culture of innovation and continuous improvement
- Validating data integrity and security within AI and analytics frameworks to support operational excellence
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Utilizing AI-powered contact center solutions for client support
- Developing natural language interfaces with Dialogflow and Amazon Lex
- Implementing Agentic AI protocols in customer interaction systems
- Designing voice interfaces using Azure OpenAI and ChatGPT
- Creating user-centric designs with Figma and Human-Centered Design principles
- Conducting usability testing and workflow analysis for service excellence
- Leading strategic questioning and storytelling to drive client engagement
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
PwC Chicago, Illinois, USA Office
One North Wacker Drive, Chicago, IL, United States, 60606
PwC Chicago, Illinois, USA Office
330 North Wabash Avenue, Suite 3950, Chicago, IL, United States, 60611
PwC Rosemont, Illinois, USA Office
9399 West Higgins Road Suite 900, Rosemont, IL, United States, 60018
Similar Jobs at PwC
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Manage product lifecycle from definition through release, collaborate with cross-functional teams, conduct market and competitive analysis, support go-to-market and commercialization, apply business process modeling, and use agile methods to drive product strategy and user-focused improvements.
Top Skills:
AgileCRMProduct Lifecycle Management
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Implement and manage Workday Adaptive Planning to improve financial planning, reporting, and data accuracy. Collaborate with finance teams, analyze client needs, design tailored solutions, provide training and support, and deliver insight-driven recommendations while building client relationships and developing technical and leadership skills.
Top Skills:
WorkdayWorkday Adaptive PlanningWorkday Financial ManagementWorkday IntegrationsWorkday Pro Certification
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead development and execution of customer-centric sales and service strategies, analyze engagement processes, oversee multiple client projects, build executive client relationships, drive business development, mentor leaders, and promote technology-enabled sales and service improvements to drive revenue and customer satisfaction.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
