COURSE DESIGN SUPPORT SPECIALIST

Summary

The Course Design Support Specialist supports the Course Design team with creating engaging learning activities and compelling course content that is SCORM-compliant for our learning management system, manages the maintenance of the content, facilitates set up and maintenance of master courses and synchronization to course instances, and provides technical support to program chairs, faculty, students, and other departments on the learning platform and integrated tools.

Essential Functions

• Provision courses within the established timeline

• Facilitates setup and maintenance of master course templates and keeps active courses aligned

• Provides maintenance, revisions, and troubleshooting online courses within established timelines

• Provides administrative support with the course shells, which may include extensive copying and pasting of code or course content

• Responds to technical support inquiries from instructors, students, and other departments regarding the LMS and integrated tools with professional, timely customer service

• Troubleshot issues with LMS support and third-party providers as needed

• Communicates course development status to team and stakeholders as needed

• Trains and supports new faculty members within the learning management system

• Performs any other duties, as assigned

• Ensure curriculum documentation aligns with accreditation standards and regulatory requirements

• Assists with onboarding faculty on course design standards and instructional tools

• Participate in curriculum meetings as assigned

• Provide strong customer service to faculty

Knowledge / Skills

• Experience with video conferencing, Outlook email and calendar functions, graphic design, or web design, LMS such as Canvas, Moodle or Blackboard, and content editing software such as Camtasia preferred

• Familiarization with learning theories and instructional design models

• Experience converting instructor led training to computer-based training with an emphasis on remote learners preferred

• Comfortable learning and utilizing AI tools to support content development and workflow efficiency

• Strong attention to detail and proofreading

• Strong oral and written communication skills

• Ability to work independently and in a team environment

Education and Work Experience

• High School diploma or GED required

• Associate’s degree in instructional technology or related field, or equivalent work experience preferred

• Two (2) years experience with a Learning Management System (LMS), and strong foundational knowledge of LMS functionality in general preferred

Certifications, Licenses, Registrations

• No certifications, licenses, or registrations required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work; requires prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing and operating office equipment. Occasional standing, walking, bending, and lifting up to 15 pounds. Ability to view computer screens for extended periods. Minimal exposure to environmental hazards. Occasional travel between campus locations may be required. Work is normally performed in a typical professional campus/office work environment. Hybrid or remote work may be permitted on institutional needs. While performing the duties of this job, the employee is regularly required to sit; use hands to finger; and talk or hear.

AAP/EEO Statement

Spartan College provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

In keeping with the above conviction, Spartan College is committed to assuring that:

All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law;

Employment decisions are based on the principles of equal opportunity and affirmative action; and all personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

Benefits

401(k) and Employer Match

Medical insurance

HSA/FSA

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee Assistance Program

Tuition Reimbursement/Employee Scholarship

Sick Paid time off