Cox & Kings Travel Consultant

Job Description:

Position Summary:

The Travel Consultant is responsible for selling and servicing all Cox & Kings programs for existing Cox & Kings clients and build upon our rapidly growing client base. This role will be creating memorable journeys, looking after the client from initial contact through to building itineraries, confirming travel arrangements, making contact upon their return, and setting up their next exciting experience of Cox & Kings.

Responsibilities

• Meet and exceed established sales targets

• Assist guests and Travel Advisors with all group programs, pre/post accommodations, upgrades and custom extensions

• Ensure all booking details are complete and accurate in accordance with department guidelines and expectations

• Manage CRM leads and guest interactions, ensuring timely follow-up and accuracy

• Maximize conversions by following up on Options and Quotes in an established timeframe

• Demonstrate competency in product knowledge and booking conditions

• Maintain up-to-date knowledge of current product offerings by attending regularly scheduled department meetings and training/product briefing sessions

• Manage inbound calls and enquiries from guests and travel advisors, ensuring prompt, professional, and effective customer service

• Design and coordinate journeys, customizing recommendations and travel arrangements to individual requirements.

• Communicate booking timelines and travel requirements clearly to guests and advisors throughout the sales process.

• Ensure timely delivery of standard documentation

• Maintain a minimum number of calls and handling time per department guidelines

Skills and Abilities

• Excellent verbal and written communication skills with an emphasis on telephone sales

• Detail-oriented with excellent organizational skills and ability to multitask

• Strong worldwide geographic, destination, cultural, and world affairs knowledge

• Drive to achieve results, initiate personal goals, and close sales

• Technical skills required (Microsoft Office) and the ability to quickly master new systems

• Good judgment and problem-solving skills

• Ability to work in a team environment

• Excellent inter-personal skills

Education and Experience

• Associate or bachelor’s degree preferred or equivalent experience

• High School diploma required

• Two years of travel industry experience required

• Two years of sales experience required

Special requirements

• Evening and weekend hours may be required

• International travel may be required (and maintain a current passport)

Salary Range

• Hourly position with annual earnings of $40,000 - $45,000; with additional earning potential through sales incentives.

Benefits

A&K offers a large portfolio of competitive benefits to all eligible, full-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.

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EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.