CPFR Analyst

Position Title: CPFR Analyst
Position Type: Regular - Full-Time
Position Location: Oakbrook Terrace
Grade: Grade 04
Requisition ID: 35805
About the role
Reporting to the North American Collaborative Planning, Forecast and Replenishment (CPFR) Manager, the CPFR Analyst will have the critical responsibility to support customer satisfaction initiatives while transforming and elevating our collaborative Ways of Working across the North American region.
The successful candidate will drive our continuous improvement initiatives that enhance McCain Foods' competitiveness and ensure that we make doing business with McCain easy.
As a key resource within the Customer Experience SC team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements. The role will support both the Customer Excellence and Sales Teams initiatives and foster joint business planning initiatives following "Best in Class" industry practices. Specific focus and analysis will be directed to Service Level Failures root cause, Internal vs External forecast comparisons, Customer replenishment and Operator / Store Product Availability insights and Non-Compliance punitive fees evidence.
Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superb analytical capabilities, outstanding business insight, and excellent verbal and written communication skills. The ability to work independently within broad guidelines, function effectively under time constraints with changing priorities and work on a number of initiatives simultaneously is a necessity.
This individual will actively collaborate with our Sales, Customer Service, E2E Network Operations, Supply Chain Excellence teams.
Essential duties & responsibilities:

• Operational Excellence: Support strategies to enhance operational efficiency in key areas such as Order Fulfillment, Customer Self Service, Operational Alignment & Execution and Cost to Serve.
• Analyze sell-in and sell-out forecasting trends and align future demand to meet the trends and current market conditions.
• Execute value-added services to drive competitive advantage and improved effectiveness.
• Gain insight into the Customer's operations and understand their needs.
• Identify, gather, and interpret relevant data, assisting with root cause analysis and problem resolution to meet inventory and in-stock targets.
• As part of the collaborative forecast process investigate demand variation and identify action plans to correct and present to Customer.
• Liaise with Sales and Marketing to gather data and generate demand plan for execution of promotional activity.
• CPFR Continuous Improvement: Drive continuous improvement initiatives that support improved planning, forecast and replenishment collaboration with key strategic customers.
• Proactively identify and prioritize customer specific opportunities for improvement and create action plans to support corrective measures and process optimization while eliminating non-value activities.
• Monitor and report KPI customer specific scorecards. Provide observations of performance and present actionable insights for management and customers.
• Develop dashboards and reporting that highlights where initiatives are performing relative to targets and suggest opportunities for improvement based on analysis.
• Develop new procedures and protocols as needed to support process improvements and customer collaboration efforts.
• Engage with Cross functional teams supporting Supply Chain process improvement projects.
• Successfully demonstrate the management of multiple requests and projects at one time, while meeting key stakeholder timelines and expectations.
• Future Focused:
• Provide analytics and reporting to define opportunities to support customer specific Supply Chain consistency and reliability efforts. The focus will be on Customer Supply Chain priorities, Order Management compliance and OTIF.
• Refine a more efficient exception management process to meet and exceed all KPI's and Service Level Agreements.
• Works well within planning organization. Provide progress and improvement feedback to deliver scalable and sustainable efficiencies.
• Provide analytical support for projects, new processes, and proposals.

Key Qualifications and experience:

• Experience: 5+ years of progressive experience in Supply Chain with Food and/or related CPG industry exposure. Detailed understanding of order to cash processes.
• Proven track record of driving operational excellence and achieving results.
• Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex concepts and strategies clearly.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data-driven insights to make informed decisions and drive improvements. Experienced and highly competent with using Power BI and Excel.
• Demonstrated ability to develop and implement strategic initiatives that drive operational efficiency and customer satisfaction.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively across different functions and levels of the organization.
• Strong SAP competencies include exposure to transactional research and error resolution.
• Highly proficient in Microsoft Office Suite Software Programs, Power BI and BluJay TMS.
• Education: Bachelor's Degree. MBA or Advanced Degree is a plus.
• Language: English fluency. French Canadian a plus.

Other Information

• Travel: 5%
• Job is primarily performed in a standard office environment.

About McCain.
At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!
Leadership Principles.
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
The McCain experience.
We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.
#LI-DM2
Compensation Package : $58,800.00 - $78,500.00 USD annually + bonus eligibility
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Employees are eligible for the following benefits: health coverage (medical, dental, vision, prescription drug), retirement savings benefits, and leave support including medical, family and bereavement. Wellbeing programs include vacation and holidays, company-supported volunteering time, and mental health resources. Coverages are aligned to country, provincial and state governing plans and can vary by work level, location and nature of the role. Additional benefit details available during the application process.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
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Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: CPFR NA
Location(s): US - United States of America : Illinois : Oakbrook Terrace
Company: McCain Foods USA, Inc.