Customer Care Retail Account Coordinator

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

Job Summary

This position is part of Chamberlain Group’s Customer Care Department. The Customer Care Retail Coordinator is responsible for managing EDI order exceptions, providing accurate product information, processing orders, and resolving issues efficiently. This role requires strong problem-solving skills, attention to detail, and the ability to multitask and collaborate effectively with various teams, including supporting Supply Chain Analysts and Account Managers, to ensure a seamless customer experience.

 Job Responsibilities:

• Ensure timely flow of orders between order entry and warehouse management systems.
• Maintain and analyze daily reports; review for any orders with incomplete pricing and adjust orders as necessary.
• Escalate order kickouts to Sales, Pricing, EDI support to avoid customer fines.
• Serve as main point of contact for Retail accounts for order entry, order status, pricing, provide product information, availability, and billing issues.
• Provide product information, pricing, and availability.
• Provide ongoing support for Inside and Outside Sales teams.
• Partner effectively with other teams and functions, including IT, Sales, Technical Support, Finance and Supply Chain.
• Provide support for any Retail Partner Portal inquiries.
• Utilize Salesforce solutions to initiate and process customer cases, and create and maintain reports.
• Follow-up with customers regarding the status of their open orders and relay shipping information.
• This position requires regular and predictable attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• High School Diploma or GED Equivalent

Experience:

• 2+ years Customer Care or Customer Service experience.
• Experience in EDI

Knowledge, Skills, and Abilities:

• Advanced knowledge in SAP
• Salesforce Service Cloud
• Strong project and time management skills
• Strong analytical skills
• Strong verbal and written communication skills; proficiency in Microsoft Office Suite

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.