Sr. Researcher, UX

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily.

This role will be responsible for helping define and drive the future of our products, both hardware and software. Discover users need from our products and services by conducting research, working with cross-functional teams, and performing methodologically appropriate research studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive, accessible, and seamless.

Essential Duties and Responsibilities

• Utilize research to support the defining and driving of products, both hardware and software
• Conduct independent research on multiple aspects of products and experiences, provide findings and recommendations
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
• Partner with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
• Understand and incorporate complex technical and business requirements into research
• Advocate research findings to diverse audiences through written reports and in-person presentations
• Use a diverse set of UX research tools and demonstrate knowledge and understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• Bachelor’s or MS in a human behavior related field such as HCI (Human Computer Interaction, Psychology, Anthropology, Human Factors or related field) or equivalent and demonstrated work experience

Experience:

• Five or more years of UX research experience
• Experience with research design utilizing various methods including but not limited to usability studies, contextual inquiry, and surveys
• Experience with remote testing tools

Knowledge, Skills, and Abilities:

• Ability to quickly and effectively share research results
• Ability to perform all research-related tasks including research, planning, evaluating, and iteration
• Ability to formulate specific, answerable, and practical questions
• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
• Excellent time-management skills
• Ability to be a critical thinker (ask questions, gather data, and analyze data)

Preferred Qualifications

Education/Certifications:

Experience:

• Record of applying research skills to create product and business impact

Knowledge, Skills, and Abilities:

• Ability to craft and lead UX research using both qualitative and quantitative research methods and analysis
• Proficient in a variety of UX research methods and tools, including rapid experimentation, prototyping, usability testing (remote and in-person), ride-along, journey mapping, card sorting, prototyping, user interviews, usability testing, persona development--know how/when to advocate for different methods

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.