Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage a portfolio of dealer clients to retain and grow revenue via product utilization, upgrades, upsells and consultative support. Monitor account performance, resolve risks, deliver trainings, conduct virtual and occasional onsite engagements, collaborate with internal teams, and support new PMs and special projects to drive client success.
Top Skills:
MS OfficeScreen Share TechnologiesWeb-Based Systems
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide tactical HR support for Manheim Shared Services including employee relations, program implementation, talent and workforce initiatives, data analysis and reporting, and continuous improvement. Advise managers on policies, coordinate HR program logistics, conduct exit interviews, and partner with HRBPs and COEs to improve employee experience and organizational effectiveness. Up to 25% travel; US remote.
Top Skills:
Excel
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manage a portfolio of dealer clients to retain and grow revenue through product adoption, upsells, consultative engagement, performance analysis, and issue resolution. Serve as client advocate, deliver trainings, collaborate with teams, and travel to client sites as needed.
Top Skills:
Microsoft SuiteScreen Share TechnologiesWeb-Based Systems
Cox Fleet is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. Fleet Operations is Cox Fleet's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.
The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations.
Education, Experience, and Qualifications
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 05/29/2026
EOE, including disability/vets
The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations.
- Field a high volume of inbound calls.
- Provide excellent customer service for all Inbound and outbound calls.
- Timely and accurate documentation and notation in all systems regarding each customer contact
- Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs
- Assign service requests to the respective market for Dispatching
- Coordinating towing of customer units when necessary
- Scheduling outside vendors when an emergency breakdown is called in
- Continuously develop and improve company capabilities in the area of Dispatching
- Be professional and establish positive customer rapport, encouraging repeat business
- Additional duties and special projects as assigned
Education, Experience, and Qualifications
- High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and up to 1 year of experience; or 5 years' experience in a related field
- Knowledge of Microsoft Office Suite
- Ability to work independently and collaboratively within a team environment
- Able to multi-task and meet tight deadlines
- Excellent problem-solving skills
- Must hold a valid driver's license
- Highly organized with exceptional follow-through abilities
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 05/29/2026
EOE, including disability/vets
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
