Analyze customer feedback and service KPIs, monitor response times, recommend improvements, develop satisfaction initiatives, collaborate with product and operations teams, and create reports on customer experience trends to drive service quality.
Job Description:
The Customer Experience Representative focuses on improving overall service quality by analyzing feedback, monitoring service metrics, and driving customer satisfaction initiatives.
Key Responsibilities:
- Collect and analyze customer feedback
- Monitor response times and service KPIs
- Recommend service improvements
- Develop customer satisfaction initiatives
- Collaborate with product and operations teams
- Create reports on customer experience trends
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
