Customer Pick Up & Logistics Supervisor

Description

Graduated from college recently and not sure what’s next? Having a hard time finding a job that feels like the right fit for your varied experience? This could be the job for you! Our opportunity will expand your skills in leadership, customer service, inventory, and planning all while being active and hands-on. You would make at least $45K your first year and there’s lots of room for growth. If interested, we encourage you to read on and complete our online application.

Key Responsibilities:

Support

• Supervising our Support team (which is responsible for customer pick up) including training, delegating tasks, and providing constructive and positive feedback during our busy seasons.
• Address customer concerns and propose solutions with a calm and professional demeanor.
• Loading customer vehicles with their purchases.
• Stocking firewood, soil, fertilizer, and other outdoor products.
• In the holiday season, freshly cutting and securing Christmas trees to customer vehicles.
• Assist with receiving and storage of cement and stone containers, bird baths and statues.

Delivery

• Facilitate delivery of heavy items like trees, shrubs, concrete statuary, bagged stone, firewood, etc.; as well as specialty items like floral arrangements and gifts from our store to our customers’ homes. 
• Pick up product at local vendors for delivery to our store and make deliveries to our affiliated location in North Chicago (near Gurnee). 
• Schedule your team (and yourself, if needed) for delivery routes to customer homes.

Other

• Flexibility to work on other projects around the store or nursery if needed.

Requirements

We are looking for a precise and trustworthy employee who possesses the following qualifications:

• Previous work experience as a Resident Assistant, Shift Lead, Lead Tutor, Head Caddy, Park District Supervisor, Camp Counselor, Head Lifeguard, other leadership experience including for collegiate clubs and teams, supervising student workers, delivery driving, landscape work, retail or other related experience is a plus.
• Outstanding customer service skills are key as you represent all of the Chalet. 
• An unflappable service mindset and a collaborative, friendly and helpful team nature.
• Enjoy: being outdoors, supervising students in their first job, working with some physicality, using computer skills and working with scheduling programs.
• A valid driver’s license, clean driving record, and qualified to drive a F450 Super Duty vehicle.
• The ability to lift 50+ pounds, and become forklift certified.
• Being comfortable working actively and being on your feet for 8 or 9 hour shifts.
• Ability to work varied hours and/or days as the needs of our seasonal business dictates. We are open typically 9:00 am to 6:00 pm.
• Strong computer abilities in order to efficiently use our software to build routes.
• Proven history of being safe and reliable.

Pay, Benefits & Scheduling:

• This is a full-time year-round position that will work a 5-day week. Being open to working 6 days during the height of our busy seasons is a plus (which would be overtime).
• This position is eligible for our full benefits package which includes medical, dental, vision, life and disability insurances, FSA, HSA, EAP, paid time off, holidays, employee discount, and 401(k) with match.
• We also pay weekly.