Customer Success Agent

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About the Role
We are currently looking for a Customer Success Agent to support the end-to-end experience for our customers. This is a role for someone who finds satisfaction in the details—someone who enjoys navigating logistics, coordinating cross-departmentally, and ensuring that every customer interaction is handled with thoughtfulness and tactfulness.

• This is a "Work from Home" role; however, candidates must be based out of the Chicago area.
• This role is Part Time, with an estimated weekly schedule of around 20-30 hours, with the potential to scale based on business need and seasonal demand.
• The starting hourly pay rate for this role is $22-$24/hr, with flexibility to scale based on experience.

About You

• You believe in creating the best possible customer experience
• You thrive in fast-paced environments and multitask with ease without getting flustered 
• You are detailed, love organization, and are driven by results
• You're personable, professional, and positive!
• You have great communication skills and are comfortable interacting with customers and account managers regularly
• You have a motivating energy and a flexible demeanor
• You are proactive, solution-oriented, and highly organized
• You are punctual, responsible, and willing to learn new things

What You'll Do

• Customer Support & Ticket Management
• • Resolve customer tickets promptly using a CRM (Zendesk)
  • Accurately tag and categorize customer tickets based on type
  • Respond to customer inquiries with professionalism and a helpful, positive tone
• Data & Systems Management
• • Update and maintain customer information within internal CRM and backend systems
  • Ensure accurate documentation of all customer interactions
• Cross-Functional Collaboration
• • Work directly with Account Managers and Operations teams to determine the best course of action for customer requests
  • Identify recurring customer issues and report trends to the appropriate team members
  • Act as an internal customer advocate, working closely with internal stakeholders to foster a company-wide culture of customer success

Qualifications

• Bachelor's degree required
• 1+ year of  experience in Customer Success, Account Management, or related client-facing role
• Ability to address tactical issues efficiently and effectively
• Strong Listening skills with the ability to understand customer business needs
• Proven ability to multitask and prioritize in a dynamic environment
• Excellent organizational and time-management skills
• Enjoys working as part of a team in a collaborative environment
• Clear, professional written and verbal communication skills
  

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies