Order Operations Specialist

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 

End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.

Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About You:

• You believe in creating the best possible customer experience
• You are able to successfully multitask 
• You are incredibly detailed, love organization, and are driven by results
• You like working independently and are resourceful
• You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
• You're personable, professional, and positive
• You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
• You have a flexible demeanor
• You are punctual, responsible and willing to learn new things
• You believe that things can always be improved and never stop looking for ways to get better

What You'll Do:

• Fulfill orders on behalf of customers for a variety of products across a variety of vendors
• Place purchase orders with suppliers, schedule deliveries, and manage logistics
• Create and maintain accurate product listings in our catalog
• Adhere to documented standards around approved items, pricing, and vendors
• Verify purchase orders and acceptable vendors by comparing items/vendors requested to the  catalog; clarify unclear items; recommend alternatives
• Foster and maintain strong relationships with Operations, Sales, Customer Success
• Communication through customer support channels regarding issues and the resolution of orders
• Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts ,and other problems.
• Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
• Assist and contribute to process improvement projects within the department and across the organization

Qualifications:

• Experience with online purchasing and data entry in a variety of software systems
• Good verbal and written communication skills
• Proficient in Microsoft Excel / Google Sheets

• A competitive compensation package including stock options
• Employer-sponsored 401(k) with employer match
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• The anticipated hourly rate for this role is $22-$26/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.