Provide world-class customer service by processing orders, tracking shipments, resolving issues, maintaining CRM records, coordinating with sales/warehouse/logistics, and recommending products to drive repeat business and satisfaction.
About The Cary Company
The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, and continuous improvement. We strive to create an environment where employees can thrive and contribute to our mission of providing exceptional products and services.
Position OverviewWe are seeking an ambitious, energetic individual to join our team as a Customer Success Associate. This role is perfect for someone who thrives on managing multiple priorities while delivering exceptional customer service. You will support customers by processing orders, preparing quotes, resolving issues, coordinating with internal teams, and helping ensure a seamless customer experience. The ideal candidate is organized, customer-focused, curious, and eager to contribute to the success of both our customers and our company.
The role works closely with customers, Account Management, Operations, Purchasing, Accounting, and Warehouse teams to deliver a positive customer experience while supporting business growth.
Responsibilities- Deliver exceptional customer experience by responding promptly and professionally to customer inquiries via phone and email.
- Process customer orders, quotes, and transactions accurately and efficiently.
- Track and communicate order status, shipment updates, and delivery timelines to customers.
- Collaborate with Account Managers, Operations, Purchasing, and Warehouse teams to ensure timely and accurate order fulfillment.
- Resolve customer questions, concerns, and issues professionally and effectively.
- Maintain accurate and organized customer records within company systems.
- Identify opportunities to recommend additional products, services, or solutions that create value for customers.
- Build strong customer relationships that promote satisfaction, loyalty, and repeat business.
- Continuously seek opportunities to improve the customer experience and operational efficiency.
- Associate's or Bachelor's degree preferred
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Proficiency in Microsoft Office Suite and customer service software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with high accuracy in order processing
- Knowledge of packaging materials and products is a plus
- Bilingual (Spanish/English) is a plus
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- Short-Term Incentive Plan
- Company-Funded Profit Sharing
- HRA & Cafeteria Plan
- Seasonal Company-Sponsored Events
- Work/Life Balance Initiatives
- Childcare Reimbursement Program
- 9/80 Scheduling Option (after 1 year)
- Established in 1895
- Grew from 30 employees in 2005 to over 240 today
- Locations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NC
- Distribute rigid packaging products and industrial filtration
- Recently renovated corporate office/warehouse in Addison
- Privately owned, focused on autonomy, connectedness, and confidence in your role
- Strengths-based approach to leverage what employees enjoy and excel at
- 2–4 structured one-on-one meetings per year (replaces traditional performance reviews)
- Mentorship and guidance from experienced leaders
- Committees: Culture Committee and Cary Cares
- Fun Fridays, Weekly Yoga, and other events (check out our Facebook page!)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
- People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers
Similar Jobs
Financial Services
Serve as the primary liaison for complex Commercial & Investment Bank clients, coordinating onboarding, implementations, escalations, and relationship management. Support bankers and treasury teams to drive retention, revenue expansion, and client satisfaction through project management, risk coordination, RFP support, and cross-functional collaboration.
Top Skills:
ExcelMicrosoft ProjectPowerPointWebexZoom
Artificial Intelligence • Fintech • Machine Learning • Natural Language Processing • Business Intelligence
Support client onboarding, drive product adoption, and engage low-activity users through outreach, training, and calls. Partner with Account Managers, Sales, Support, and Product to surface usage signals, capture feedback, run demos/trials, and help improve retention and client workflows.
Cloud • Marketing Tech • SEO
Support enterprise client onboarding and platform adoption through hands-on training, shadowing, client calls, documentation, reporting, and cross-functional collaboration. Build expertise in SaaS, SEO, analytics, and client success best practices while helping prepare client materials and maintaining stakeholder relationships.
Top Skills:
MS OfficeSeoclarity Platform
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
