Answer and place high-volume calls with homeowners, build trust, schedule urgent assessments, verify information for the sales team, manage follow-up communication, and support a seamless handoff to on-site teams. Role is entry-level with growth into in-person branch roles in sales, project management, or business development.
Customer Success Representative – Entry Level (Path to In-Person Role)
Starting Hourly Rate: $18–$21.
Location: Open to remote candidates in Tampa, West Palm Beach, Orlando, Jupiter, Jacksonville, or Houston—but this is not a permanent remote role. We are looking for candidates who want to grow into an in-person position at one of our branch locations, whether that’s in sales, business development, project management, or another on-site career path.
If you’re looking for a meaningful, people-focused role where you can support homeowners in their time of need, Entrusted may be a great fit for you.
We’re a family-owned restoration company, and our work matters. When homeowners experience water damage, you’re the first person they speak with—you build trust, set expectations, and help turn each call into an opportunity for our team to serve well.
Ideal candidates bring:
- Experience working remotely or in a self-managed role
- A hungry mindset, and an inner passion for driving performance
- Exposure to inside sales, or desire to learn and grow in essential sales skills
- Experience in scheduling and high-volume communication
- Reliability, ownership, and strong follow-through
If that sounds like you, keep reading!
What would I be doing?
- Receive and make calls from homeowners in their time of need, establish trust through a tailored and professional process, help set clear expectations, and cater to the homeowner in a way that progressively ensures the outcome of an immediately scheduled visit.
- Serve the sales team by gathering, verifying, and confirming necessary information from the homeowner to facilitate and establish a successful and seamless process from start to finish.
- Show genuine care for the homeowner by proactively outlining and scheduling assessments with urgency, establishing credibility, and setting clear expectations.
- Actively provide value to the homeowner through the affirmation of referral sources, ownership of the scheduling experience, and follow-up communication.
- Other duties may be assigned.
What does winning look like?
- Homeowners feel confident, cared for, and heard — and our partners are thrilled by how quickly and consistently we deliver on our promises.
- The sales team feels supported, equipped, and ready to turn every opportunity into a win.
- Communication is clear, expectations are met, and service feels like diamond-level care every single time.
What skills does it take to win?
- A strong work ethic and genuine care for people
- Naturally curious, humble, and eager to learn
- Communicates clearly and confidently
- Organized, detail-oriented, and solutions-driven
- Comfortable with technology and multitasking
- Thrives under pressure and keeps a positive attitude
- Brings energy, empathy, and authenticity to every interaction
What about compensation and benefits?
As a valued team member of Entrusted, we want to give each individual the tools to make a difference, both inside and outside of work. This is why we provide a competitive compensation and benefits package, which includes a number of perks:
- Starting hourly rate of $18–$21
- 401k retirement program
- Health, dental, and vision insurance
- Company provided life insurance and short / long term disability
- Paid vacation, paid sick time, paid holidays
- Company paid access to Dave Ramsey’s SmartDollar Financial program
- Gym reimbursement
"Make an Impact" Culture
We are passionate about growing and making an impact together, which is why we are so strongly committed to our core values.
We are a team who values working hard, because of how it positively affects others.
We value integrity, because doing the right thing regardless of who is watching is foundational to making a lasting impact on others.
We value people, because we are committed to a culture of care - we do good to one another.
We value development, because we know current team will be the ones who will drive the growth of the business.
And having fun? Absolutely. Check out our culture video on our website.
When Entrusted Started Making an Impact
We started with humble beginnings as a small carpet cleaning company in South Florida approximately 20 years ago.
Since then, a few things have changed.
New service offerings, three growing locations in West Palm Beach, Orlando, and Houston, and thousands of clients impacted by our A+ team.
We are proud of where we have come from, and are looking forward to impacting lives for years to come.
If you are interested in learning more about how you could make a difference, apply today!
Entrusted is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
Similar Jobs
.png){kind=logo}
AdTech • Digital Media • Information Technology • Marketing Tech • News + Entertainment • Social Media • Software
Manage a portfolio of client accounts from onboarding through campaign delivery. Set up and optimize programs in Salesforce, monitor timelines and deliverables, analyze performance, present insights, and coordinate cross-functional teams to resolve issues and identify upsell opportunities. Ensure account health and contribute ideas to improve products and processes.
Top Skills:
ExcelGoogle SheetsSalesforce
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Handle inbound and warm insurance sales leads, consult with customers to match coverages, convert leads to policyholders, complete paid licensing and remote training, work scheduled shifts including weekends, and maintain required work-from-home technology and space.
Top Skills:
Dsl)FiberHigh-Speed Internet (CablePc
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Provide remote technical support for VinSolutions and Cox Automotive products via phone, email, and chat. Troubleshoot and resolve application issues, log cases in the CRM, escalate to other teams as needed, and keep clients informed while meeting quality standards and shift requirements.
Top Skills:
Genesys PurecloudExcelMicrosoft OutlookMicrosoft WordSalesforceVinsolutions
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
