Customer Success Director
DialogTech is an award winning SaaS company located in the heart of downtown Chicago. Focused on enabling data driven marketers to harness the voice channel. DialogTech’s voice attribution platform helps the world’s largest brands and agencies connect the offline world to the online, empowering them to make smarter, more agile decisions.
Read on.
- Partnering with clients to develop their goals and marketing strategies, adding strategic value and ensuring that they get the best results from the whole DialogTech team
- Displaying powerful presentation skills that invite participation and effect desired outcomes
- Ensuring delivered data is client ready by paying astute attention to detail
- Using analysis to drive decisions (as opposed to taking orders) challenging the client, in a way that yields sustained, measurable results
- Serving as the voice of the client internally to drive product innovation and keep internal stakeholders apprised of potential hurdles on the roadmap.
- Acting as mentor and trusted advisor to team members
- Keeping sustainable, long-term client relationships by mitigating risk and ensuring account profitability
- Ultimately responsible for sustained growth of our largest clients. The buck stops with you and you wouldn’t have it any other way.
- Calm under pressure; flexible and thinks of solutions when plans change. Proactively seeks out self-development opportunities. Is able to learn from their mistakes. Comes to work every day with a can-do attitude. Not afraid to own a problem. Doesn’t punt. Ever.
At DialogTech, we hire SWANs, Smarter than average, hard Working, Ambitious, and Nice – we make every minute count and have fun doing it. Be a part of a team pushing the boundaries of technology! Join us at one of the 101 Best Places to Work, five times running, and an Inc 500 fastest growing company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.