ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all users, from small companies to enterprise, the power to make smarter business decisions based on data-driven analytics. Here at ActiveCampaign we take our customer success as serious as we do of our own success. Using the ActiveCampaign platform to achieve your business goals

Do you have a passion for building meaningful relationships with your customers? Do you consider customer success a passion of yours? If so, this may be your next opportunity! The Customer Success Manager (CSM) is responsible for ensuring the long term success of high value and strategic accounts. In short, you will ensure your clients are fully engaged with and are utilizing the ActiveCampaign platform.

What Your Day Could Consist of:

• Proactively manage 150-200 accounts
• Ensure clients are engaged in the product
• Identify clients' unique goals and develop creative solutions and strategies leveraging the AC platform
• Continue to optimize accounts based on best practices in marketing and sales automation
• Conduct live demonstrations of our platform with screen sharing technologies
• Gather product feedback and act as advocate for your client-base with internal development and product teams
• Coach to ensure they are leveraging all available resources (Community, Help Articles, Support Channels, Events, etc.)
• Maintain up-to-date knowledge of email marketing, deliverability and small business marketing practices in general

What You Need:

• 2-5 years past experience with customer success, training and/or customer service
• Experience working in a SaaS product preferred
• Project management skills
• Ability to prioritize, multi-task and efficiently respond to a high volume of 1-on-1 sessions and emails
• Strong communication and interpersonal skills
• Ability to resolve conflict and encourage honest dialogue
• Proactive mindset and ability to simplify complex concepts

We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few). At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!