Resolves customer queries through live chat, email, inbound and outbound calls, providing accurate product and service information. Documents inquiries and complaints, escalates priority issues, and identifies scalable improvements using market knowledge. Requires strong Cantonese and intermediate English communication, customer service skills, fast and accurate typing, multitasking, and complaint-handling abilities.
Overview
The Customer Success Specialist (CSS) will be resolving customer queries, recommending solutions and guiding users and customers to provide Outstanding Customer Experiences (CX).
Qualifications- Educational: All majors
- Language: English - Intermediate (B2) & Cantonese
- Keyboard skills: Speed greater than 50 wpm and accuracy minimum 98%
- Listening skills: Advance skill
- Speaking techniques: Basic CS needed, good intonation, pronunciation clear, no filler words (able to handle outbound call/voice if needed)
- Possess at least 1-year relevant customer service experience digital/inbound/outbound
- Prior experience in handling Live Chat & Digital Team or familiar with Social Media
- Possess strong communication skills, including the ability to converse, read and write (type) effectively in the native language
- Ability to multitask, detail oriented and possess good problem skills
- Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
- Passionate in helping to resolve customer issues/queries and complaint handling
- A team player who thrives in a fast paced, dynamic environment
- A self-starter who can work independently with minimal supervision
- Fresh Graduates are encourage to apply
- Responsible to resolve customer queries in a timely and accurate manner through live chat, email, outbound & inbound call and/or other platforms are required
- Providing customers with the client’s service and product information
- Use market specific knowledge and insights to spot and scope scalable solutions to improve the support of customers
- Identifying, escalating priority issues and reporting to the high-level management
- Recording details of comments, inquiries, complaints, and actions taken
- Other duties as assigned
Similar Jobs
Information Technology • Software • Financial Services • Big Data Analytics
Conduct quantitative research for investment strategies using advanced statistical and mathematical modeling, machine learning, data analysis, portfolio optimization, and algorithm development. Build predictive models and analyze price formation, risk, and financial market drivers. Collaborate with researchers, engineers, and traders to develop scalable systems and solve real-world investment problems.
Top Skills:
C++Machine LearningPython
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Senior commercial sales leader responsible for driving revenue, new customer acquisition, and strategic account expansion across the Americas for Lowe's Commerce Solutions. Builds regional sales capability, leads complex enterprise deals, manages pipeline and forecasting, engages CXO-level stakeholders, and partners with cross-functional teams to execute go-to-market plans and scale repeatable sales practices.
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Secure ServiceNow instances by assessing configurations against security baselines, identifying misconfigurations, validating customer-reported findings, and providing actionable remediation guidance. The role develops hardening guidance, distinguishes product vulnerabilities from configuration issues, partners with Product Security and Engineering, supports customer escalations, and drives scalable improvements to security tooling, detection, and risk-reduction processes.
Top Skills:
Ai-Powered ToolsApplication SecuritySaas Security Posture ManagementServicenowServicenow Platform
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
