🇺🇸 Customer Support Assistant, Remote - Contract

Role Title: Customer Support Assistant

Role Type: Contract

Location: Remote (US Based)

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.

Required Skills

• Communication

• Empathy

• Problem Solving

• CRM Software

• Product Knowledge

Scope of Work

• Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.

• Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.

• Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.

• Contribute expert product knowledge to address queries and educate end-users effectively.

• Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.

• Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.

• Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Preferred Qualifications

• Minimum of 3 years’ experience delivering customer support in a professional setting.

• Proven expertise in managing complex customer cases with empathy and a solution-driven approach.

• Exceptional written and verbal communication skills, with attention to tone and clarity.

• Advanced proficiency in CRM software and digital support tools.

• Comprehensive understanding of product knowledge transfer and user education.

• Strong analytical and problem-solving abilities in fast-paced environments.

• Experience working in remote or distributed project settings is a plus.