Data Management Specialist

Data Management Specialist
Full-Time | Data Entry & Customer Support | On-Site

About the Company
Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

Position Summary
The Data Management Specialist plays a key role in maintaining accurate customer account information while supporting both internal teams and external clients. This position is responsible for entering and updating subscriber data, assisting with account setup, and providing customer support related to account management systems.

This role requires strong attention to detail, the ability to navigate complex systems, and a commitment to delivering a high level of service. The Data Management Specialist serves as a reliable resource for customers by answering questions, troubleshooting issues, and ensuring account information is accurate and up to date.

Key Responsibilities

Data Entry & Account Management
• Accurately enter new subscriber account data and update existing records
• Maintain and verify account information for accuracy and completeness
• Navigate internal systems to manage customer account data efficiently
• Ensure data integrity and compliance with company standards

Customer Support & Communication
• Provide support to customers via phone and email
• Assist with account setup and portal navigation
• Troubleshoot account or access-related issues
• Answer questions related to processes, procedures, and services
• Deliver high-quality service through clear and professional communication

Issue Resolution & Coordination
• Identify and escalate complex issues to the appropriate departments
• Collaborate with internal teams to resolve customer concerns
• Follow up to ensure timely resolution of requests

Performance & Compliance
• Maintain strict confidentiality of customer and company data
• Meet daily productivity and accuracy expectations
• Follow established processes and data handling procedures

Skills & Qualities
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• Highly organized with the ability to manage multiple tasks
• Ability to follow structured processes and procedures
• Strong problem-solving and troubleshooting skills
• Comfortable working both independently and in a team environment
• Adaptable in a fast-paced setting

Experience
• Previous experience in data entry, customer service, or administrative support preferred
• Experience working with account management systems or databases is a plus

Education & Requirements
• High school diploma or equivalent required
• Proficiency in Microsoft Office (Excel, Word)
• Ability to maintain confidentiality when handling sensitive information
• Reliable commute to Des Plaines, IL

Benefits

• Medical, dental, and vision insurance
• STD, pet insurance and more
• Paid time off
• Incentive and bonus programs
• Retirement plan options/401K
• Career growth and advancement opportunities

Physical & Work Requirements

• Ability to sit/stand for extended periods at a computer workstation
• Ability to speak clearly and listen attentively for prolonged periods
• Ability to view computer screens and read information accurately, including small text
• Ability to use multiple screens, a keyboard, mouse, and telephone simultaneously
• Ability to input data accurately while speaking with callers
• Ability to multitask, remain alert, and maintain focus during repetitive tasks
• Ability to respond quickly and calmly to urgent or emergency situations

Equal Opportunity Employer
We are committed to providing an inclusive and professional workplace. Employment decisions are based on qualifications, merit, and business needs, without regard to any status protected by applicable law.