Oh Snap!
This job is no longer active - but you can still view the details below.

Compliance Analyst, Complaints

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
JOB DESCRIPTION
Let’s get to business. Avant is looking for a new Compliance Analyst to join the complaint management team in Chicago.
As a Compliance Analyst, you will be responsible for participating in Avant’s Compliance Program including managing a team responsible for complaint investigation and response, data management, and compliance-related quality assurance. In this role you must maintain a high degree of knowledge of consumer lending rules and regulations including but not limited to FDCPA, UDAAP, TILA, EFTA, TCPA, ECOA, SCRA, MLA, GLBA, and FCRA. You will work with multiple business units to drive operational change and corrective actions where necessary to ensure proper adherence to rules and regulations. Additionally, you will conduct account investigation, necessary analysis, and due diligence, and report findings to senior members of management. 

What you do at Avant

  • Manage a team responsible for tracking, investigating, and responding to customer complaints, including review of bandwidth and work product.
  • Review account escalations and ensure investigation is performed by the appropriate team.
  • Contribute to complaint tracking, investigation, and response, as needed. 
  • Conduct root cause analysis on issues discovered during account investigation.
  • Draft recommendations to improve policies, procedures, potential efficiencies, and controls.
  • Work collaboratively with other business groups within the company to evaluate potential issues, identify complaint trends, and suggest process improvements.
  • Develop and propose strategies for maximizing efficiency of complaint handling processes. 
  • Maintain awareness of relevant regulations including but not limited to TILA, TCPA, FCRA, FDCPA, ECOA, SCRA, MLA, GLBA, and UDAAP.
  • Provide reporting on complaint related metrics.
  • Prepare work-papers according to the Compliance Management Program.

Why you are a fit for Avant

  • BA/BS required.
  • Exceptional written and verbal communication skills, attention to detail, and organizational skills.
  • Highly driven, with a willingness to take on additional duties and responsibilities as needed. 
  • Possesses sound judgement and problem-solving skills.
  • Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Suite.
  • Excellent ability to analyze and interpret data as well as state and federal regulations.
  • Ability to handle complex projects and meet established deadlines in a fast-paced environment with minimum supervision.
  • Management experience (1-3 years) preferred. 
  • Consumer compliance, customer service, or complaint handling experience (1-3 years) preferred.
  • If you are interested in applying, please submit your resume and a brief cover letter explaining why you’re the best candidate for the job!

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
More Jobs at Avant31 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Sales
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
HR
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Product
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago