Operations Strategy Associate

| Chicago
Job Description
Avant is expanding its Operations Strategy team in Chicago. We are looking for an entrepreneurial, self-driven candidate who is excited by the thought of building operations from the ground up (and then making them BIG.) You should be comfortable jumping between project management, data, daily contact center operations, technology and vendor relations.
In your role as an Operations Strategy Associate, you will be responsible for the day-to-day support and execution of projects that span across all areas within Operations including Customer Service, Collections, Recoveries, and Credit Originations. Additionally, core to the responsibility of each member of the Operations Strategy team is to continually challenge the status quo to ensure optimization of all processes that support the full customer lifecycle - your work will have a direct impact on the bottom line of the business.

What you do at Avant:

  • Manage initiatives that focus on new projects and process optimization; Initiatives will require end-to-end execution from initial assessment through recommendation and implementation 
  • Coordinate with department leaders and business stakeholders to better understand objectives to ensure that operational processes align with product and business goals 
  • Own and/or oversee the execution and ongoing management of strategic deliverables set forth by the Executive Team
  • Build and/or maintain operational dashboards and reporting suite to track, manage, and provide valuable insights on metrics and KPIs
  • Author and deliver executive level reporting, including weekly, monthly, and quarterly business reviews 
  • Other duties and responsibilities may be assigned as necessary 

Why you are a fit for Avant:

  • BA/BS in Finance, Math, or related field
  • 3+ years of experience with driving new projects, balancing business needs vs. technical constraints, and coordinating across cross-functional teams
  • Experience with process improvement, management consulting, and/or analytics required 
  • Strong problem-solving, critical thinking, and communication skills 
  • Advanced proficiency in MS Excel, PowerPoint, Word and/or corresponding Google applications; SQL experience a plus
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic riverwalk, we're surrounded by trendy restaurants, a thriving startup community, and easy access to public transportation.

An Insider's view of Avant

What’s the vibe like in the office?

The vibe is positive and encourages fun, but also strives for growth through hard work and innovation. I would also say Avant is a “come as you are” environment where people are able to bring their whole selves to work, which leads to diverse viewpoints and great ideas.

Liz

Software Engineer

How do you collaborate with other teams in the company?

Because of the nature of my role, I’m constantly collaborating and working with other teams. Program management is like being a traffic cop, at the intersections of every vertical within the business unit; I stop and start traffic, provide estimates on travel time, and route drivers down the right street if they get lost.

Molly

Customer Success Manager

What are some things you learned at the company?

The new projects we launch for our bank partners are really exciting because of all the learning opportunities they present. These projects require a substantial amount of collaboration between teams, so everyone is growing and learning from one another as we go. It's pretty awesome!

Marq

Tech Quality

What does your typical day look like?

70% of my day is working on code. 20% of my day is spent on unblocking other junior engineers or reviewing code. 10% of my day is in meetings. 100% of my day is spent having fun! =)

Hebron

Software Engineer Team Lead

What are Avant Perks + Benefits

Avant Benefits Overview

We offer group Medical, Dental, and Vision coverage, as access to a 401(k) plan, generous parental leave, commuter benefits, and unlimited vacation time. We have a free gym on site at our Chicago office and other great perks like daily free lunch, a fully-stocked kitchen with beer on tap, casual dress code, a game room, and company happy hours.

Culture
Volunteer in local community
We love being in Chicago! We'll run donation drives for local schools, pack lunches for city shelters, host events for young people interested in fintech, and whatever else comes up!
Eat lunch together
Intracompany committees
Like the Diversity & Inclusion Committee and the Fun Committee, to name a few.
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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