Process Improvement Analyst at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Responsible for implementing strategies and systems improvements to support business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.
Assess root causes and solutions for issues that arise.
Leads performance improvement implementations.
Partners with internal teams and external partners to define implementation requirements and timelines. Ensures operational readiness for all implementations, technology, and process changes.
Identifies opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
Documents processes and process flows. Drives the development and enhancement of reporting metrics.
At a minimum, here’s what we need from you:
Bachelor's Degree in Business, Arts and Sciences, or related field
4+ years of experience in Customer Service or Financial Services Operations
In lieu of a degree, 6+ years of experience in Customer Service or Financial Services Operations
If we had our say, we’d also look for:
Master's Degree in Business, Arts and Sciences, or related field
4+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field
Experience with Visio and Blueworks Live process mapping and modeling
Six Sigma background
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.