Company

SDI Presence LLC is an IT managed services provider (MSP) and consultancy that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 20-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid infrastructure solutions to optimize our clients’ technology environments. SDI is a certified Minority Business Enterprise (MBE), with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI delivers a deep technical presence through a local delivery model to achieve customer confidence and success. Visit us at www.sdipresence.com and connect with us on Twitter and Instagram.

Summary

The SDI Senior Business Analyst will act as the liaison between the business units, technology teams and support teams. The individual will work directly with our clients to understand their business needs and translate them into requirement and process documentation. This individual will also be responsible for ensuring that deliverables meet client standards and expectations. The SDI Senior Business Analyst serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow. The successful candidate will work on multiple projects simultaneously and be a team player.

Responsibilities

• Assist with identifying project requirements through customer interviews, JAD sessions and review of project artifacts
• Ability to assess, document, and communicate current and future practices
• Participate in business function analysis and process mapping
• Develop new process documentation and create  testing materials
• Develop and/or update user and system maintenance documentation
• Assist with system testing and debugging when needed

Requirements

• At least 3-5 years of utility Business Analyst application experience
• Candidate should have a 4-year college degree
• General consulting experience – assisting with running workshops; defining requirements; mapping processes; and developing technical specifications
• Strong business analyst skills including an understanding of how to interpret customer business needs and translate them into application and operational requirements
• Experience participating in testing and validation of software and/or hardware solutions
• Possess oral and written communication skills to assist with presentations to management
• A team player with the willingness to assist coworkers on other projects as required
• Familiarity with Microsoft based applications (Excel, Word, PowerPoint, Visio and Project)
• Understanding of business analysis, project management, and system development lifecycle (Waterfall and Agile)
• Utility Experience (Banner CIS nice to have)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.