Responsible for business process redesign initiatives to sustainably improve the efficiency and effectiveness of CNA’s overall business. .  Drive initiatives that deliver measurable results through process development, integrated project/change management and implementation. Ensures our customer experiences and business processes run efficiently and reach company goals.   

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

1. Leads process transformation initiatives in collaboration with business partners which are medium in size and complexity or phases within larger, more complex projects and programs.
2. Defines  scope, objectives and deliverables to develop the project charter, timeline, and resource needs. Aligns the business partner and team members to the project approach, respective roles and responsibilities and how to measure project success.
3. Manages process initiatives by leading definition, process assessment and redesign activities. Facilitates workshops, synthesizes and summarizes issues, defines gaps between current and future state, and develops recommendations.Partners with relevant stakeholders parties (e.g., HR, IT, etc.) to ensure smooth transition into the implementation phase.
4. Responsible for defining process performance measures, determines data availability, advises on required reporting measures, and recommends methods/tools to track process performance.
5. Coaches and mentors team members and business partners on concepts and value proposition of business process management.  Collaborates with multiple disciplines across the organization to create an atmosphere of continuous process improvement..
6. Develops process methodology, tools and techniques to be used for process assessment and design.  Develops repository of re-usable process deliverables and inventory of best practices.
7. Travel may be required up to 10% depending on projects.

May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

1. Knowledge of the Commercial insurance industry and capabilities across the value chain.
2. Strong analytical, problem-solving, and organizational skills. 
3. Technical knowledge of business process fundamentals (e.g., process work-breakdown-structure, workflow), assessment and redesign methodology, Business Process Management concepts and practices. 
4. Solid knowledge of project management principles and project leadership skills with the ability to manage moderately complex projects.
5. Ability to facilitate meetings where subject is moderately complex. 
6. Solid knowledge of change management principles and methods.
7. Strong communication, interpersonal and presentation skills both verbal and written.
8. Strong leadership skills and the ability to build working relationships with business partners and leadership.
9. Ability to work on multiple projects concurrently.

Education & Experience

1. Bachelor's degree in a related discipline or equivalent.
2. Typically a minimum of seven years of related work experience including five years experience in designing and deploying processes or improving existing processes. 
3. Typically four to five years experience developing process deliverables and executive level presentations.

4. Typically three to four years of project management experience.

5. Lean Six Sigma certified or equivalent preferred.

Job

 Operations

Primary Location

United States-Illinois-Chicago

Other Locations

United States

Organization

 Transformation Office