Supplier Performance Analyst, Zoro

| Northwest Suburbs

Company Summary: 

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 300+ working out of a 60,000+ square foot building, offering more than 2,300,000 unique products.


 

Primary Function:



The Supplier Performance Analyst (SPA) will help drive the implementation of Zoro’s Digital Supply Chain order fulfillment strategy and will own execution the Supply Partner Performance Management program. Reporting to the Director, Supplier Performance Management, he/she must work with internal and external stakeholders to enable supply partners on the Zoro ecommerce platform. 



The SPA will own supplier performance and on-time delivery execution, including reviewing and resolving transactional exceptions due to the supply partner integration. He/she will act as a liaison between internal teams and supply partners to optimize suppliers’ drop-ship, direct-to-customer and packaging operations to improve the Zoro customer experience.

 

The ideal candidate is an energetic team and goal-oriented with a high comfort in big data analytics and process improvement. This candidate thrives in a fast-paced environment and is able to adapt to change quickly. He/she understands how to effectively drive results with technical knowledge of systems and business processes to help develop optimal solutions for operational processes.



Duties and Responsibilities: 

Digital Supply Chain Network Enablement



  •  Assists in developing and drives implementation of a supply partner segmentation strategy to prioritize the suppliers that should be enabled. Once highest value supply partners are chosen, this role interacts directly with all stakeholders, seeking feedback and approval of targeted supply partners go-live with Direct-to-Customer integrations.
  • Serves as the project manager for supplier enablement projects with an assigned group of suppliers and owns the overall integration and transactional performance for those assigned partners; Perform investigations/ analyses on day-to-day operational issues, and advising on fact-based solutions.
  • Acts Liaison between internal teams and supply partners to manage communication and escalations in a manner that aligns to our aspiration to be “Customer-Obsessed”.
  • Implements the electronic trading relationship (standard PO, Invoice and related messaging) with supply partners using developed standard documents and maintains strong relationship with supply partners through the enablement phase.
  • Drives operational excellence in day-to-day digital supply chain partnership operations and reporting activities including maintaining existing partnerships and leading new partnership launches.

Improve Product Availability and Supply Partner Performance

  • Owns supply partner performance and on-time delivery execution, including reviewing and resolving transactional exceptions due to the supplier integration.
  • Personally follows-up, or oversees the follow-up, of active backorders with suppliers to ensure customer deliveries are as timely as possible during back-order events.
  • Develops operational plans with supply partners to manage key performance metrics within expected guidelines, including performance management tools & dashboards to be leveraged by multiple cross-functional teams; Ensures plans will be reviewed and modified on a consistent basis to ensure Zoro standards are upheld by supply partners.
  • Prepares, trains, and educates supply partners on internal processes, supply chain best practices, and key performance indicators prior to and throughout operations with Zoro. 
  • Uses Supply Chain data and business process analytics to identify establish and monitor performance trends; proactively identifying sub-optimal trends in supplier performance and corrective actions to avoid customer delivery interruptions.
  • Partners with suppliers to review their operations, make recommendations for improvement, and influence change.
  • Serves as the liaison between internal and external supply chain stakeholders to report out on supply partner performance.
  • Collaborates with Product Management to escalate and proactively resolve Supplier Performance Management issues
  • Elevates supply partner performance through the use of escalation and integration business rule enforcement to meet performance benchmarks for the timeliness of resolution and exception level. 
  • Builds reports and perform analysis, and based upon the supplier scorecard/dashboards, specifically delivery performance and transactional quality
  • Facilitates supply partner audits and technical meetings to monitor and assess supplier performance, improve supplier communication, discuss existing or potential problems, review deficiencies, review analytical data, review improvement opportunities, identify new or improved technologies, and educate suppliers on Zoro customer requirements.



Qualifications:

  • BA/BS or equivalent. 
  • 3+ years of supply chain, operations, purchasing or industrial engineering experience preferred.
  • High energy with a positive attitude, proving a desire to succeed. Ability to hit the ground running – a confident, entrepreneurial self-starter.
  • Demonstrated experience establishing high standards and holding people accountable for results; Assertive and strong willed – not easily intimidated.
  • Articulate and persuasive communication skills, both written and verbal.
  • Innovative problem-solving skills – dissect and determine root causes of problems, and implement solutions.
  • Comfortable analyzing large data sets and using that analysis to drive business plans and priorities.
  • Experience in business and data analytics with intermediate proficiency in programs including G-suite productivity tools, Microsoft Word, Excel, SQL, Access and other database and reporting tools. and Outlook.
  • Strong project management skills with financial acumen, with a focus on understanding the cost/benefit of varying solutions.
  • Strong interpersonal skills that foster collaboration within team, with business partners, and with cross-functional stakeholders at varying levels.

 



Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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