Optimizes inventory across the supply chain by setting targets, managing safety stock and reorder parameters, validating supply plans, coordinating procurement, resolving shortages, reducing obsolescence, and conducting root-cause analyses. The role works with manufacturing, suppliers, Finance, Sales, Demand Planning, and Procurement to maintain customer service levels and forecast accuracy.
The Demand Analyst – Production develops accurate demand forecasts and production plans to ensure material availability, optimize inventory, and support customer service objectives. This role uses planning systems and data analysis to monitor performance, resolve forecast and inventory issues, and align replenishment activities across Operations, Procurement, Finance, Service, and global teams.
Key Responsibilities
Demand Planning & Forecasting
- Develop and maintain accurate demand forecasts using historical data, market trends, and business intelligence.
- Align demand plans with product lifecycle and operational strategies.
- Assess impact of machine sales forecasts on capacity planning, forecasts & adjusting forecasts using overrides and planning parameters
- Provide regular demand reports and insights to stakeholders.
- Review & resolve Planning forecast alerts
- Maintain & input forecasts for new product launches
- Monitor forecast accuracy and adjust models to improve performance.
Supply & Replenishment Planning
- Release purchase requisitions (Glory Japan)
- Develop weekly production plans in conjunction with planning team
- Monitor component and base unit availability and drive improvements
Analytics & Reporting
- Conduct ad hoc analysis using appropriate systems
- Develop and monitor planning and purchasing KPIs
- Ability to interpret system-generated alerts and take action
- Root cause analysis of forecast and inventory issues
- Data-driven decision making
- Ability to translate complex data into actionable insights
Inventory Optimization
- Balance inventory investment with operational level goals.
- Collaborate with supply planning to ensure adequate stock levels for critical parts and products.
- Identify and mitigate risks related to excess or obsolete inventory.
- Lead return & scrap actions based on demand signals
Cross-Functional Collaboration
- Partner with Finance, Service, and Operations to align forecasts with financial and operational targets.
- Represent U.S. requirements in appropriate system(s)
- Work with warehouse, procurement, and production leadership to ensure timely replenishment procurement & production planning.
- Coordinate with global teams on inventory and planning alignment
- Support special projects related to demand planning and process improvement.
Systems & Data Management
- Utilize ERP and planning systems to manage forecasts and inventory data.
- Maintain data integrity and prioritize updates to support accurate planning.
- Raise & Coordinate system & data change requests
- Ensure BOM accuracy
- Generate performance dashboards and KPIs for executive reporting.
Skills, Knowledge & Expertise
REQUIRED EDUCATION AND QUALIFICATIONS
· Bachelor’s degree required (Supply Chain, Business, Statistics, Business Intelligence or related field).
· 3-7+ years of experience in supply chain, demand planning, or service parts planning.
· Experience working with planning systems + ERP integration.
· Proven success in improving forecast accuracy and inventory performance using planning tools and data analysis.
· Experience in a global or multi-region supply chain environment preferred.
REQUIRED SKILLS AND COMPETENCIES
· Advanced experience with forecasting & demand planning systems (e.g., Baxter Planning, Synchron, PTC Servigistics, Infor M3 / Service Parts Planning, SAP Service Parts Planning (SPP)
· Advanced analytical skills with Excel (Pivot Tables, Power Query, Lookups) and database tools.
· Strong ERP knowledge: JDE/ Oracle preferred.
· Data extraction & analysis (Large datasets).
· Power BI or similar BI tools (dashboard development).
· Excellent communication and stakeholder management skills.
· Strong understanding of supply chain planning concepts.
· Ownership and accountability for planning outcomes.
· Detail-oriented with a high data accuracy standards.
· Ability to manage competing priorities under tight deadlines.
· Continuous improvement mindset.
Job Benefits
Pay Range: $65,000-$80,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Glory Global Solutions Chicago, Illinois, USA Office
Chicago, United States
Glory Global Solutions Lisle, Illinois, USA Office
3333 Warrenville Road, Suite 310, Lisle, United States, IL 60532
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