Sr. Product Partner, Deposit Retention & Engagement

Sr. Product Partner, Deposit Retention & Engagement

Job Overview

This leadership role is responsible for translating rate-led portfolio and pricing strategies into targeted retention and deepening plays across field and digital channels. The Product Director will focus on new money production, CD maturity and retention journeys, customer targeting, banker engagement, digital enablement, communications and closed-loop performance management.

The role will partner closely with Pricing, Analytics, Marketing, Digital, Customer Experience Delivery, Retail and Relationship Banking teams. Pricing will establish product pricing and rate strategy; this leader will determine how portfolio opportunities are converted into coordinated customer treatments, field actions and digital experiences that improve retention and relationship outcomes.

Key Responsibilities

Retention and Deepening Strategy

• Develop and manage targeted MMA and CD growth & retention plays aligned with portfolio and pricing direction and overall business new money and deposit targets.

• Lead CD maturity journeys, proactive retention treatments, balance-consolidation opportunities and win-back strategies.

• Identify priority customer groups based on maturities, balance movement, relationship depth, rate sensitivity and opportunity.

• Translate customer and portfolio insight into clear treatment strategies, channel actions and measurable business outcomes.

Customer Targeting and Treatment Design

• Partner with Analytics to develop customer targeting, trigger and opportunity strategies for MMA and CD relationships.

• Define differentiated treatments based on customer value, relationship depth, maturity status, balance behavior and channel preference.

• Develop communications, behavioral nudges, offers and banker opportunities that support retention and relationship deepening.

• Establish testing and learning plans to improve targeting precision, treatment effectiveness and customer response.

Field Engagement and Enablement

• Translate MMA and CD opportunities into actionable field plays with clear customer rationale, recommended actions and success measures.

• Partner with the Product Director, Relationship Banking Strategy to incorporate priority opportunities into PCRM and Business Banking RM leads, coverage approaches and banker routines.

• Partner with Retail leaders on branch-supported maturity, retention and balance-consolidation opportunities.

• Gather field feedback and use conversion results to refine targeting, treatments and execution approaches.

Digital Enablement and Experience

• Partner with Digital and Customer Experience Delivery teams to improve MMA and CD sales, maturity and retention experiences.

• Define requirements for targeted placements, digital prompts, maturity choices, balance movement and fulfillment capabilities.

• Determine when opportunities should be handled digitally, through the field or through coordinated channel treatments.

• Connect digital engagement, customer response and banker follow-up through reusable lead and measurement capabilities.

Performance Management and Governance

• Develop scorecards covering CD renewal, total-deposit retention, MMA/CD sales, balance retention, treatment response and channel conversion.

• Establish closed-loop measurement across targeting, customer treatment, digital engagement, banker activity and retained balances.

• Present performance, risks, recommendations and delivery needs to senior leaders and cross-functional partners.

• Ensure retention and engagement strategies comply with regulatory, risk, customer-experience and operational requirements.

Qualifications and Requirements

Education:

• Bachelor's degree in Business, Finance, Economics, Marketing or a related field.

Experience:

• 8+ years of experience in product management, deposit strategy, portfolio management, customer engagement, marketing strategy, digital banking or a related discipline.

• Prior experience with deposit retention, CD maturity management, MMA or CD customer strategies, balance-consolidation plays or targeted deposit offers.

• Experience translating portfolio, pricing or customer insights into field and digital execution strategies.

• Experience developing customer targeting, treatment, communication or behavioral-nudge strategies.

• Experience partnering with Pricing, Product, Analytics, Marketing, Digital, Retail or relationship-management teams.

• Experience establishing performance measures and closed-loop reporting for customer treatments or sales programs.

Skills:

• Strong analytical and commercial judgment with the ability to turn portfolio insights into practical customer and channel actions.

• Strong cross-functional leadership, communication and stakeholder-management skills.

• Ability to manage multiple retention and enablement workstreams and drive clarity across complex partner organizations.

• Working knowledge of consumer deposits, MMA/CD customer behavior, digital experiences and field sales processes.

   

  Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week onsite and 1 day remote

Pay Transparency

The salary range for this position is $155,000 - $225,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.