Senior Content Designer, Customers - Tock at Tock (Chicago, IL)

| Chicago
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The Gig
You'd be our first Content Designer! Our incredible growth across a wide ranging and international customer base means our product has grown significantly and is ready for someone to own all things content. You'll consider how copy can make our product and all its advanced tools more approachable, more fun and engaging, and easier to use. You'll bring a consistent and confident voice to all communication touch points. You'll explore how content strategy can impact product goals and influence and contribute to product development. You'll collaborate with your product design team to execute on exciting, new features.
More about the Customers team: Chefs and restaurateurs are willing to innovate in the kitchen, drill service to perfection, and spend gobs of money on the design and decor of their space, but often forget that business operations and innovation are just as critical as the food they serve and hospitality they provide. And that's exactly what our Customers team is responsible for. We're helping businesses run better businesses. We're creating powerful, transformative, and easy-to-use tools that challenge the status quo and change how restaurants, wineries, and culinary businesses operate-dramatically for the better.
All Squarespace and Tock employees are working remotely at this time. We are closely monitoring the status of COVID-19 as we continue our work to build a return-to-work plan that ensures a safe return to our offices and provides flexibility for our employees.
You'll Get To...
  • Develop the voice and tone for our customer-facing products
  • Write and maintain product copy for all customer products
  • Collaborate with product designers to explore how copy and communication can create amazing customer experiences
  • Create prototypes that advocate for the proper communication touchpoints or that push back and suggest that the product itself could be more intuitive
  • Conduct user research, usability tests, and A/B tests to learn how words and copy are understood and how they can be improved
  • Balance personality with brevity, bringing an approachable and casual but clear voice to our products
  • Write clear, intuitive help center articles that our customers are eager to reference and rely on
  • Write concise, instructional product copy for errors, alerts, forms, tooltips and in-product tutorials and guided flows
  • Write compelling customer messages like release notes and feature announcements
  • Document writing and style guidelines in our evolving design system

Who We're Looking For
  • At least 5 years experience writing UX copy with a portfolio to demonstrate
  • A collaborative work ethic, eager to partner with product designers and product stakeholders
  • Experience writing everything product related, from help center articles and educational training materials, to feature announcements and release notes, to UI copy like errors, alerts, forms, tooltips, headlines, and button labels
  • An understanding of inclusiveness and accessibility best practices
  • Comfort in a fast-paced, iterative environment
  • Familiarity with internationalization would be nice, but isn't necessary

Benefits & Perks
  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • Equity plan for all employees
  • 401k with employer match
  • Paid parental leave
  • Fertility and adoption benefits
  • Education reimbursement
  • Commuter benefit in the form of pretax (US)
  • Employee Assistance Program
  • Charitable donation match

Tock's Growth
  • Awarded Fast Company's "Most Innovative Companies" in 2021
  • Awarded Built In's "Best Places to Work" in 2020, 2021, and 2022
  • Awarded America's Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019's 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock
Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.
About Squarespace
Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com .
Our Commitment
Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brian

Sales Development Executive Team Lead

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Senior District Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Director of Account Management

What are Tock Perks + Benefits

Tock Benefits Overview

Health insurance (medical, dental, vision) with 100% premium covered for you and your dependent children
Competitive salary
Flexible vacation and paid time off
401k + employer match
Paid parental leave
Long Term and Short Term Disability Coverage
Pre-tax commuter benefits
Fertility and Adoption Support
Tuition Reimbursement
Learning & Development Courses
Employee Discounts
Backup Child and Dependent Care
Employee Assistant Program
Basic Life Insurance & Supplemental Life Insurance
Flexible Spending Account
Dependent Care Flexible Savings Account
Benefits Guidance/Concierge Service
Sabbatical Leave
Nitro coffee on tap
Happy hours + company outings
Dog-friendly office

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Adult orthodontia coverage and more!
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 60 times an employee's annual salary.
Onsite Gym
Team workouts
Mental Health Benefits
Fully paid access to Headspace; 24/7 access to an Employee Assistance Program; free virtual counseling through HealthJoy
Retirement & Stock Options Benefits
401(K)
401(K) Matching
No vesting period for employer contributions
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Effective 1/1/2022
Child Care & Parental Leave Benefits
Child Care Benefits
Effective 1/1/2022
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Effective 1/1/2022
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Effective 1/1/2022
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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