Senior Product Designer, Internationalization (Remote) at Tock

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Squarespace is a design-centric product company at heart whose mission is to be the all-in-one platform for anyone who wants to stand out. As international momentum continues to drive meaningful growth for our business, we are looking for a Senior Product Designer to help us continue to achieve viability in new markets (non-EN/non-US). You will be challenged in an organization that values vision, execution, and persistence. You will take ownership of our product by solving complex problems in simple, elegant ways.
The international team works to ensure our customers everywhere can use our products equally well, and optimizes our platform for future global expansion. Your work will span both customer-facing experiences and platform level capabilities that supercharge partners across the organization.
Some current areas of focus include: enhancing our product to ensure we meet local requirements for international users (offering them a localized, native experience); driving conversion and customer success in important international growth markets through localized features (payment methods, support); and to discover and test differentiated features for key markets.
You'll collaborate with product and engineering from discovery to delivery to iteration. Together with your product team, you will oversee the international product strategy and experience for our customers and iterate toward the gold standard. This project cuts across all parts of the Squarespace product, and therefore many teams. You're comfortable working with diverse teams/partners, and are excited to push our design system to scale your efforts. You'll champion best practices and promote the team's strategy to the larger organization, offering guidance to product teams to build localized products faster as we scale to new countries and markets.
You will report to the Design Director on the Platform team. We are open to fully remote work for this position.
RESPONSIBILITIES
  • Build end-to-end user experiences
  • Collaborate with product and engineering teams from concept through delivery and beyond
  • Help define key metrics to track success and impact
  • Guide clear team alignment around goals and priorities
  • Think holistically about the user journey and product ecosystem
  • Partner with research on testing plans and ways to measure success
  • Facilitate user research and testing, ensuring usability and product consistency
  • Love talking to users and looking at data in equal measure

QUALIFICATIONS
  • 5+ years of experience
  • Experience working on a product team that has executed international expansion
  • Awareness of the pain points that international users face
  • Deep experience with sketching, wireframes, visual design, and prototyping
  • Experience facilitating user research and usability testing
  • Understand information architecture and service design principles
  • Use a systems approach to design
  • Strong presentation and storytelling skills with the ability to tailor your context to different audiences
  • Passion for our product and the impact that it has in the world

About Squarespace
Squarespace makes beautiful products to help people with creative ideas succeed. By blending elegant design and engineering, we empower millions of people - from individuals and local artists to entrepreneurs shaping the world's most iconic businesses - to share their stories with the world. Squarespace's team of more than 1,200 is headquartered in downtown New York City, with offices in Dublin and Portland. For more information, visit www.squarespace.com/about .
Benefits & Perks
  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation and paid time off
  • Up to 20 weeks of paid family leave
  • Equity plan for all employees
  • Retirement benefits with employer match
  • Fertility and adoption benefits
  • Free lunch and snacks at all offices
  • Education reimbursement
  • Dog-friendly workplace in New York office
  • Commuter benefit in the form of reduced tax (Ireland) and pretax (US)

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MariaDBDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail
    • SendGridEmail

Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

The best way I can describe it is “chill focus”. It’s much different than the kitchens I came up in. The best part about working here is the people. No one is here simply for a paycheck, but to be a part of something bigger. Everyone helps move the company forward while still being a great person.

The 8 foot dinosaur watching over us helps too.

Jeremy

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brian

Sales Development Executive Team Lead

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Senior District Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Director of Account Management

What are Tock Perks + Benefits

Tock Benefits Overview

Health insurance (medical, dental, vision) with 100% premium covered for you and your dependent children
Competitive salary
Flexible vacation and paid time off
401k + employer match
Paid parental leave
Long Term and Short Term Disability Coverage
Nitro coffee and wine on tap
Pre-tax commuter benefits
Happy hours + company outings
Working with the world's best chefs and restaurateurs
Fertility and Adoption Support
Tuition Reimbursement
Employee Discounts
Backup Child and Dependent Care
Employee Assistant Program
Basic Life Insurance & Supplemental Life Insurance
Flexible Spending Account
Dependent Care Flexible Savings Account
Benefits Guidance/Concierge Service

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Effective 1/1/2022
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 60 times an employee's annual salary.
Onsite Gym
Team workouts
Mental Health Benefits
Fully paid access to Headspace
Retirement & Stock Options Benefits
401(K)
401(K) Matching
No vesting period for employer contributions
Company Equity
Match charitable contributions
Effective 1/1/2022
Child Care & Parental Leave Benefits
Child Care Benefits
Effective 1/1/2022
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Effective 1/1/2022
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Effective 1/1/2022
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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