Provides internal end-user support for CRM, CPQ, and PSA tools through help desk tickets, Teams, and email. Builds relationships with technical teams and business users, resolves inquiries, develops communications and enablement materials, and supports presentations and product demonstrations. The role also contributes to FAQs, release notes, videos, sales enablement tools, messaging frameworks, process improvements, and stakeholder communications.
Description
Business Transformation is a strategic group focused on evolving the way we support our sellers and coworkers on our process, policy, and technology transformation efforts. This group partners with stakeholders across the enterprise to develop strategies, build plans, prioritize efforts, implement changes, and measure outcomes. The Digital Enablement Support role falls under the Business Transformation group and focuses on responding to internal end user inquiries and ensuring our Coworkers are well supported on our CRM, CPQ, and PSA tools. The Digital Enablement Support is responsible for providing total customer care in response to inquiries that come in via Help Desk tickets, Teams chats, and our [email protected] email box. The ideal candidate is a solution-oriented thinker with excellent communication skills and a passion for delivering a positive end-user experience.
What you will do
* Build strong relationships with both technical and non-technical teams such as Product Managers, Product Owners, Developers, Digital Engagement Managers, and Product Marketing.
* Build strong relationships with product end users such as Sales, Integrated Tech Services (Now known as Solutions and Services or S&S), Operations, Product & Purchase Management (PPM), and Finance teams.
* Develop clear and compelling communications to solve the challenges of our end users. It is expected that the Support resource will help scale these communications by working with WhatFix and Product Marketing to create PDFs, videos, etc. that enable our end users.
* Craft key messaging frameworks that highlight the product's value and unique selling propositions.
* Ensure messaging is consistent across communication channels.
* Contribute to product materials such as presentations, sales enablement tools, FAQs, release notes, and product videos.
* Comfortable speaking, presenting, and demoing capabilities to stakeholders.
What we expect of you
Minimum basic requirements
* Bachelor's degree or equivalent experience required
* 3+ years of Business Analyst, Product Marketing, Product Management, Professional Services or Technology experience
* Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
* Proven track record of successfully managing end users questions and requests
* Excellent communication and presentation skills, with the ability to influence cross-functional teams and stakeholders
* Experience with Salesforce is required
* Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
* Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
* Proficiency in Microsoft office applications
* Demonstrated ability to effectively present data to stakeholders for full scenario understanding
* Track record of identifying process improvements and making appropriate recommendations
* Strong negotiation skills with the ability to influence stakeholders Preferred skills, experience, and qualities needed
* Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA Pay range: $65,000 - $89,800 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Business Transformation is a strategic group focused on evolving the way we support our sellers and coworkers on our process, policy, and technology transformation efforts. This group partners with stakeholders across the enterprise to develop strategies, build plans, prioritize efforts, implement changes, and measure outcomes. The Digital Enablement Support role falls under the Business Transformation group and focuses on responding to internal end user inquiries and ensuring our Coworkers are well supported on our CRM, CPQ, and PSA tools. The Digital Enablement Support is responsible for providing total customer care in response to inquiries that come in via Help Desk tickets, Teams chats, and our [email protected] email box. The ideal candidate is a solution-oriented thinker with excellent communication skills and a passion for delivering a positive end-user experience.
What you will do
* Build strong relationships with both technical and non-technical teams such as Product Managers, Product Owners, Developers, Digital Engagement Managers, and Product Marketing.
* Build strong relationships with product end users such as Sales, Integrated Tech Services (Now known as Solutions and Services or S&S), Operations, Product & Purchase Management (PPM), and Finance teams.
* Develop clear and compelling communications to solve the challenges of our end users. It is expected that the Support resource will help scale these communications by working with WhatFix and Product Marketing to create PDFs, videos, etc. that enable our end users.
* Craft key messaging frameworks that highlight the product's value and unique selling propositions.
* Ensure messaging is consistent across communication channels.
* Contribute to product materials such as presentations, sales enablement tools, FAQs, release notes, and product videos.
* Comfortable speaking, presenting, and demoing capabilities to stakeholders.
What we expect of you
Minimum basic requirements
* Bachelor's degree or equivalent experience required
* 3+ years of Business Analyst, Product Marketing, Product Management, Professional Services or Technology experience
* Strong analytical and problem-solving skills, with the ability to prioritize and execute tasks effectively
* Proven track record of successfully managing end users questions and requests
* Excellent communication and presentation skills, with the ability to influence cross-functional teams and stakeholders
* Experience with Salesforce is required
* Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders
* Ability to manage competing priorities demonstrating adaptability in meeting prioritized deadlines
* Proficiency in Microsoft office applications
* Demonstrated ability to effectively present data to stakeholders for full scenario understanding
* Track record of identifying process improvements and making appropriate recommendations
* Strong negotiation skills with the ability to influence stakeholders Preferred skills, experience, and qualities needed
* Familiarity with Salesforce CRM, Salesforce CPQ, Certinia PSA Pay range: $65,000 - $89,800 depending on experience and skill set Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW Chicago, Illinois, USA Office
625 W Adams St., Chicago, IL, United States, 60661
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