Digital Revenue Manager - Enterprise - AMER

The Opportunity
Lansweeper's enterprise customer base is the backbone of our recurring revenue. As a Digital Revenue Manager - Enterprise, you'll manage the revenue equal to about 10M in ARR with one clear mission: protect and maximize the value of every single customer relationship - at scale.
This is not a traditional high-touch AM role , nor is it a pure retention & expansion play - as a separate team handles deeper product adoption and upsell. Your focus is revenue excellence: ensuring an optimal Gross Revenue Retention (GRR) and, through organic growth & price growth, driving a healthy Net Revenue Retention (NRR) to keep our existing customer business growing.
You'll operate in the sweet spot between digital automation and human connection - building and executing scalable lifecycle programs that nurture every account, while stepping in personally when the stakes are highest. The systems, playbooks, and AI-assisted workflows to make this possible don't fully exist yet - you'll co-create them alongside your team from the ground up.
What You'll Do
Programmatic Retention & Risk Management

• Own the GRR target of 90%+ across your book of 750 high-value enterprise accounts.

• Identify at-risk customers proactively (through data signals, metadata, and health indicators) and reactively (through escalations and churn signals).

• Design and execute dedicated save plays for every at-risk account - tailored to the customer's situation, contract stage, and risk profile.

• Ensure no customer falls through the cracks by maintaining a systematic, always-on approach to risk detection and mitigation.

Revenue Protection & Growth

• Drive an NRR of 102%+ through well-timed, justified price growth aligned with customer value and market positioning.

• Manage renewal cycles end-to-end, ensuring timely and frictionless renewals at optimized pricing.

• Collaborate with Finance and Deal Desk to model pricing scenarios and renewal strategies across the portfolio.

Scalable Customer Nurture & Lifecycle Management

• Co-design and execute automated, metadata-driven nurture programs that engage every customer based on their specific situation, usage, contract timeline, and segment.

• Build and continuously refine digital lifecycle playbooks covering onboarding-to-renewal - with self-serve as the default and human intervention as the exception.

• Leverage AI tooling and automation to scale personalized outreach, health scoring, and engagement tracking across the full book of business.

System & Process Co-Creation

• Actively contribute to building the digital motion infrastructure - this includes self-serve portals, automated workflows, AI-assisted customer insights, and scalable communication frameworks.

• Partner with Operations, Product, and Engineering to define requirements, test solutions, and iterate on what works.

• Champion a "digital-first, human-when-it-counts" operating model within the team and the wider organization.

Personal Connection - Where It Matters Most

• Despite the scale, recognize that these are high-value customers who expect and deserve a personal touch at critical moments - escalations, renewals at risk, strategic pricing conversations, or key lifecycle milestones.

• Be the trusted face of Lansweeper when the moment calls for it, and know when to step in versus when to let the system work.

Hard skills:

• 3-5+ years of experience in Account Management, Customer Success, Retention, or Revenue Managementwithin B2B SaaS
• Experience managing a large book of business (hundreds of accounts) in a scaled environment
• Demonstrated success owning or influencing GRR, NRR, renewals, churn reduction, or pricing strategy
• Strong analytical capability - comfortable working with health scores, segmentation, usage metrics, and AI tools
• Experience building or operating within a digital-first customer lifecycle or automated retention model

Soft skills:

• Retention mindset - You anticipate risk before it becomes churn
• Builder mentality - You create scalable systems, not manual workarounds
• Commercial acumen & empathy - You confidently navigate pricing conversations while building long-term trust

Our Offer:

• Performance-based variable compensation tied to GRR and NRR outcomes
• Comprehensive healthcare coverage + HRA
• 401(k) with 4% employer match
• Generous PTO including vacation, personal days, sick leave, and bereavement leave
• Paid parental leave
• $500 annual learning & development budget
• Hybrid working environment (Austin, TX hub-based)
• Strong employee experience, collaborative culture, and great office snacks
• Opportunity to shape and grow within a newly established Digital Revenue function

About Lansweeper:
Lansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.
In today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty.
With Lansweeper, organizations can:
See - Truly complete visibility across hybrid environments
Know - Enriched asset intelligence with lifecycle and risk context
Act - Automate workflows, coordinate remediation, and enforce policy at scale
From universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.
Our culture:
We're built on four core values:
One Team - United across boundaries
We Care - Customers and people at the center
We Grow - Learning, sharing, improving
We Deliver - Focusing on what truly matters
Team Info:
You'll join the Digital Revenue Team, reporting to the Senior Manager, Digital Sales.
This is an individual contributor role primarily based in our Austin, TX hub (hybrid environment).
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.